About us
About us: who runs this telehealth service
Who runs this telehealth service: The Health Initiative, a U.S. 501(c)(3) nonprofit organization, which also receives the payments. Medical care is provided by Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico with several years of emergency-department experience. The Health Initiative also manages CASRAI, a research-administration standards programme; this clinical service is separate from that work.
Operator
The Health Initiative
Video doctor visits in Puerto Rico, from a nonprofit organization.
- Operator
- The Health InitiativeU.S. 501(c)(3) nonprofit organization
- EIN
- 93-2197573
- Receives payments
- The Health InitiativeCredit or debit card, through Stripe’s secure checkout
- Address
- 10304 Eaton Pl, Suite 100
Fairfax, VA 22030Mailing address, not a care location - Phone
- +1 (703) 935-3517
- Video visits
- We send you a secure video link. It works on your phone, tablet or computer.
On this page (8)
The Health Initiative: who runs this telehealth service
The Health Initiative is the organization responsible for this service: it receives the payments, answers your questions and handles your complaints. It is a U.S. nonprofit with a mailing address in Virginia; that address is not a care location. We have no office or clinic in Puerto Rico: we are a telehealth-only service, and we see you by video anywhere on the island.
Why we do it this way
We want telehealth in Puerto Rico to be simple and clear: a named doctor with a license you can verify, published prices with no insurance needed and no membership, care for children of all ages and adults, and visits in English or Spanish. See pricing.
The Health Initiative, CASRAI and this service
The Health Initiative also manages CASRAI, a research-administration standards programme. They are separate pieces of work: the clinical content on these pages does not go through CASRAI's content processes, and these pages do not load the analytics or advertising tools used on the rest of casrai.org. See our editorial policy.
Who sees you
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (license 24027, NPI 1922842756), with several years of emergency-department experience. She sees adults and children of all ages. She is also the Founding Executive Director of The Health Initiative. See her profile and how to verify her credentials.
Founding Executive Director of The Health Initiative.
Who receives payments
The Health Initiative receives all payments, through Stripe. We do not bill insurance. See the cancellation and refund policy.
Where your data lives
Your medical record, forms, consent and video visit are on a platform built for health information. Payment details are processed by Stripe, which receives no health information. These pages use no advertising or analytics trackers. Details in the privacy notice.
How to file a complaint
Email us first at [email protected]; we want to know. You can also complain about medical care to Puerto Rico's medical licensing board (Junta de Licenciamiento y Disciplina Médica), and about the privacy of your health information to the U.S. Department of Health and Human Services Office for Civil Rights (OCR). We will never retaliate against you for a complaint. See contact.
More about The Health Initiative
Read more about the organization on the The Health Initiative (opens in a new tab) website.