Skip to main content

Emergency? Call 911

Conditions

Conditions we treat by telehealth in Puerto Rico

These are the conditions we treat by telehealth in Puerto Rico: colds and flu, sore throat, sinus infections, UTIs, pink eye, allergies, skin problems, diarrhea and vomiting, and chronic conditions such as high blood pressure and type 2 diabetes, in adults and children of all ages. The doctor evaluates, diagnoses and treats by video; if needed, she gives you a lab order.

Book a visit

Request a visit online 24/7 — we confirm your time by email or text.

Conditions

99
  • Urinary tract infection (UTI)

  • Sinus infection (sinusitis)

  • Sore throat

  • Flu (influenza)

  • COVID-19

  • High blood pressure (hypertension)

  • Pink eye (conjunctivitis)

  • Allergies (allergic rhinitis)

  • Eczema and dermatitis

  • Stomach bug (gastroenteritis)

  • Type 2 diabetes

  • High cholesterol

  • Acute bronchitis

  • Swimmer's ear

  • Shingles

  • Acid reflux and heartburn

  • Prediabetes

  • Hypothyroidism (underactive thyroid)

  • Asthma in adults

  • Migraine

  • Low back pain

  • Ear pain in children

  • Diarrhea and vomiting in children

  • Hand, foot and mouth disease

  • Acne

  • Common cold

  • Ear pain in adults

  • Laryngitis (lost voice)

  • Stye

  • Earwax blockage

  • Cold sores

  • Canker sores

  • Fungal skin infection

  • Athlete's foot and toenail fungus

  • Scabies

  • Hives

  • Rosacea

  • Warts

  • Cellulitis and skin infections

  • Boils

  • Ingrown toenail

  • Psoriasis

  • Impetigo

  • Gastritis

  • Constipation

  • Hemorrhoids (piles)

  • Irritable bowel syndrome (IBS)

  • Head lice

  • Pinworms

  • Chickenpox

  • Vaginal yeast infection

  • Bacterial vaginosis (BV)

  • Chlamydia

  • Gonorrhea

  • Genital herpes

  • Period cramps

  • Menopause

  • Anemia (low iron)

  • Gout

  • Vitamin D deficiency

  • Fatty liver

  • Sprained ankle

  • Neck pain

  • Plantar fasciitis

  • Vertigo

  • Insomnia

  • Dehydration in adults

  • Minor burns

  • Sunburn

  • Traveler's diarrhea

  • Seasickness

  • Bug bites

  • Syphilis

  • Trichomoniasis

  • Genital warts and HPV

  • Enlarged prostate (BPH)

  • Balanitis

  • PCOS (polycystic ovary syndrome)

  • Mastitis

  • Hyperthyroidism (overactive thyroid)

  • Vitamin B12 deficiency

  • High creatinine

  • Osteoarthritis

  • Knee pain

  • Shoulder pain

  • Tendonitis

  • Carpal tunnel syndrome

  • Dry eyes

  • RSV in adults

  • Mononucleosis (mono)

  • Oral thrush

  • Heat rash (prickly heat)

  • Seborrheic dermatitis and dandruff

  • Molluscum contagiosum

  • Pityriasis rosea

  • Vitiligo

  • Acanthosis nigricans (dark neck)

  • Seabather's eruption (sea lice)

  • Cutaneous larva migrans

Conditions we treat by telehealth: how the visit works

The doctor asks about your symptoms, examines you on camera (your throat, eyes, skin, how you breathe) and tells you what is going on and what to do. If you need a test, such as a strep test or a urine or blood test, she gives you a lab order for a lab near you.

If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Each page covers the symptoms, treatment, when a test is ordered and the warning signs. To book, choose the doctor visit on the booking page.

Virtual urgent care

For things that can't wait but aren't emergencies, like a bad cold, a UTI or an earache, use virtual urgent care. If you're not sure what you have, browse by symptom: common symptoms, what they can mean and when to worry.

Conditions in children

We see children of all ages: fever, cough, ear pain, diarrhea and vomiting, rashes and more. A parent with patria potestad (parental authority) or a legal guardian stays on camera for the whole visit. See online doctor visits for kids.

Chronic conditions and refills

For high blood pressure, type 2 diabetes, high cholesterol, asthma or hypothyroidism, the doctor follows up, orders your labs and adjusts treatment: see chronic care. If you only need a refill of a medicine you already take, choose the follow-up visit.

When to go to the ER

Each page lists its own warning signs. In general, for trouble breathing, chest pain, confusion or a child who is hard to wake, call 911. See when to go to the ER.

Is this an emergency?

Call 911 or go to the nearest emergency room for chest pain, trouble breathing, weakness or numbness on one side of the body, confusion, bleeding that will not stop, or if you think your life is in danger.

Warning signs: when to go to the ER

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-09-30 · Updated: 2026-10-02