Conditions
Conditions we treat by telehealth in Puerto Rico
These are the conditions we treat by telehealth in Puerto Rico: colds and flu, sore throat, sinus infections, UTIs, pink eye, allergies, skin problems, diarrhea and vomiting, and chronic conditions such as high blood pressure and type 2 diabetes, in adults and children of all ages. The doctor evaluates, diagnoses and treats by video; if needed, she gives you a lab order.
Request a visit online 24/7 — we confirm your time by email or text.
Conditions
99Conditions we treat by telehealth: how the visit works
The doctor asks about your symptoms, examines you on camera (your throat, eyes, skin, how you breathe) and tells you what is going on and what to do. If you need a test, such as a strep test or a urine or blood test, she gives you a lab order for a lab near you.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Each page covers the symptoms, treatment, when a test is ordered and the warning signs. To book, choose the doctor visit on the booking page.
Virtual urgent care
For things that can't wait but aren't emergencies, like a bad cold, a UTI or an earache, use virtual urgent care. If you're not sure what you have, browse by symptom: common symptoms, what they can mean and when to worry.
Conditions in children
We see children of all ages: fever, cough, ear pain, diarrhea and vomiting, rashes and more. A parent with patria potestad (parental authority) or a legal guardian stays on camera for the whole visit. See online doctor visits for kids.
Chronic conditions and refills
For high blood pressure, type 2 diabetes, high cholesterol, asthma or hypothyroidism, the doctor follows up, orders your labs and adjusts treatment: see chronic care. If you only need a refill of a medicine you already take, choose the follow-up visit.
When to go to the ER
Each page lists its own warning signs. In general, for trouble breathing, chest pain, confusion or a child who is hard to wake, call 911. See when to go to the ER.
Is this an emergency?
Call 911 or go to the nearest emergency room for chest pain, trouble breathing, weakness or numbness on one side of the body, confusion, bleeding that will not stop, or if you think your life is in danger.
Help lines
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-02
