Contact
Contact our telehealth service
To contact the telehealth service, email [email protected] or call the number below. We help with appointments, time changes, cancellations, refunds, receipts and records requests, in English or Spanish. This contact is not for emergencies or medical questions: in an emergency call 911, and to talk to the doctor about your health, book a video visit.
Is this an emergency?
Call 911 or go to the nearest emergency room for chest pain, trouble breathing, weakness or numbness on one side of the body, confusion, bleeding that will not stop, or if you think your life is in danger.
Help lines
Email
Phone
Mailing address
The Health Initiative
10304 Eaton Pl, Suite 100
Fairfax, VA 22030Mailing address, not a care location
On this page (5)
What you can contact the telehealth service about
Email [email protected] to:
- Confirm, change or cancel your visit time.
- Ask for a refund or about one. See cancellations and refunds.
- Ask for an itemized receipt (superbill) or your Good Faith Estimate.
- Ask for a copy of your record, a correction, or a privacy question. See the privacy notice.
- Trouble opening your secure video link or joining the video visit.
Don't send health information by email
Email is not the place to tell us symptoms or medical details. Your name, the email you used to pay and what you need (for example, "change my time") are enough. The doctor will ask what she needs during the visit, which is a secure channel. If you need medical care, book a visit.
Languages
We help you in English or Spanish.
Complaints
If something went wrong, write to us and we will look into it. You can also go to Puerto Rico's medical licensing board, the Junta de Licenciamiento y Disciplina Médica (about medical care), or to the U.S. Department of Health and Human Services Office for Civil Rights (about privacy). See about us.
Mailing address
The Health Initiative's address shown above is for mail only. It is not a care location: we do not see patients in person. If you have a question about the service, it may already be in our frequently asked questions.