Services
Telehealth services in Puerto Rico
Our telehealth services in Puerto Rico include virtual urgent care and primary care, visits for children of all ages, prescription refills, lab orders, chronic care, birth control, STI testing and treatment, skin and acne care, school and work forms, and care for visitors. There are three prices: doctor visit US$79, follow-up visit US$49 and forms US$35, with no insurance needed and no membership.
- US$79Doctor visit
- US$49Follow-up visit
- US$35School and work forms
Request a visit online 24/7 — we confirm your time by email or text.
Services
16Doctor visit
US$79Follow-up visit
US$49School and work forms
US$35Which telehealth service to choose
Every service is one of three visit types. If you're not sure which to pick, choose the doctor visit: the doctor will assess your situation. Details on pricing.
- Doctor visit (US$79): a new problem, online urgent care for anything that is not an emergency, primary care, children, chronic care, birth control, STIs, skin and acne, and visitors.
- Follow-up visit (US$49): a refill of a medicine you already take (non-controlled) or a review of your lab results from a previous visit.
- School and work forms (US$35): school, university and job forms, and the lab order for the certificado de salud.
What every service includes
Every service in our telehealth in Puerto Rico works the same way: we evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. A doctor's note after your visit is included at no extra charge.
If your visit needs more than you booked
If a follow-up or forms visit turns out to need a full doctor visit, the doctor explains why and, only with your consent, you pay the difference. We never charge you anything without telling you first.
Who our telehealth services in Puerto Rico are for
We see you if:
- You are an adult or a child of any age; each visit type is the same price for every age.
- If the patient is under 21, a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
- You are physically in Puerto Rico during the visit: residents, tourists and cruise passengers.
- You want care in English or Spanish, with the same doctor, Dr. Diana Nieves Castro.
The only things we don't do
We don't handle emergencies and we don't prescribe controlled substances. In an emergency call 911 or go to the ER; see when to go to the ER. To see how booking works, read how it works.
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-02