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Conditions

Gout: what to do in a flare and how to keep it under control

Gout is a type of arthritis that happens when uric acid builds up and forms crystals in a joint, most often the big toe. A flare starts suddenly, often at night, with intense pain, swelling, warmth and redness. By video, the doctor evaluates you, gives you a lab order if needed and, if appropriate, prescribes. We see adults and children in Puerto Rico.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • A hot, swollen joint with fever or chills
  • You can’t move the joint or put weight on your foot
  • Several swollen joints at once with fever
  • Redness spreading across the skin near the joint
  • A child with a swollen joint, fever, or who won’t walk

Warning signs: when to go to the ER

At a glance

Gout

Common symptoms

  • Sudden, intense pain in one joint
  • Swelling of the joint
  • Redness of the skin over the joint
  • Warmth in the joint
  • Pain in the big toe, the most common site
Other names
Gout flare · Gout attack · Gouty arthritis
Usual test
Blood uric acid and kidney tests, when needed
Treatment
NSAIDs, colchicine or corticosteroids for a flare; uric acid-lowering medicines to prevent flares, as the medical evaluation indicates
Possible complication
Tophi and kidney stones

What is gout?

Gout is a common type of inflammatory arthritis. It happens when the body builds up too much uric acid over time and needle-like crystals form inside a joint. It usually affects one joint at a time, most often the big toe. If several joints hurt at once, see joint pain; if it is the bottom of the heel, see plantar fasciitis.

Flares alternate with periods without symptoms. Without treatment, flares tend to come more often and last longer. Not everyone with high uric acid develops gout.

The risk is higher in men, in people with a family history of gout, and with overweight, high blood pressure, diabetes, heart failure or kidney problems. Food and drink matter too: alcohol (especially beer), sugary drinks and snacks, red meat, organ meats and some seafood can set off a flare.

Gout? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we treat gout by video

You see Dr. Diana Nieves Castro, a Puerto Rico-licensed general practice physician with several years of emergency-department experience, in English or Spanish. She can look at the joint on camera and asks how the pain started, whether you have a fever, whether it has happened before, what you eat and drink and which medicines you take, since some raise uric acid.

We evaluate, diagnose and treat. If needed, we give you a lab order for a lab near you: blood uric acid and kidney tests. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

If the joint is very hot and you have a fever, the doctor may ask you to be seen in person the same day: an infection inside the joint can look like gout and needs fluid drawn from the joint to test it. She explains why and tells you where to go.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text This is how you see a doctor online with us.

  1. Request your visit.

    Book a visit and choose "Doctor visit" for a new flare, or "Follow-up visit" if you only need a refill of your gout medicine. You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.

What a gout visit costs

A gout flare is handled in a US$79 doctor visit, the same price for every age, with no membership. If you already have a diagnosis and only need a refill of a non-controlled gout medicine you already take, choose the US$49 follow-up visit on prescription refills.

You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Gout flare symptoms

According to the NIH, a flare usually starts suddenly, often at night, and the pain can be bad enough to wake you up. The most common signs are:

  • Sudden, intense pain in one joint
  • Swelling of the joint
  • Redness of the skin over the joint
  • Warmth in the joint
  • Pain in the big toe, the most common site

Gout treatment, and when uric acid is tested

Treatment has two parts. During a flare, the goal is to bring down pain and inflammation: the NIH lists anti-inflammatory medicines (NSAIDs), colchicine and corticosteroids. The doctor chooses based on your case, your kidneys, your stomach and your other medicines. Rest the joint, keep it raised and put ice wrapped in a cloth on it.

To prevent flares, there are daily, long-term medicines that lower uric acid. Uncontrolled gout can form tophi (hard lumps of crystals under the skin) and kidney stones. With early diagnosis, treatment and lifestyle changes, gout is one of the most controllable forms of arthritis.

The doctor orders uric acid and kidney tests when gout is suspected, before starting or adjusting a uric acid-lowering medicine, and to follow it over time. We go over those results with you in a follow-up visit. What helps most at home: avoid alcohol and sugary drinks, eat less red meat and organ meat, keep a healthy weight and get about 150 minutes of activity a week.

High uric acid without symptoms

A high uric acid result does not always mean gout. MedlinePlus explains that many people have high uric acid without health problems, and that a high result does not always mean there is something that needs treatment.

It rises when the kidneys do not remove it well, with high-purine foods (red meat, organ meats, shellfish), high-fructose corn syrup in soda and sweets, alcohol, and some medicines such as diuretics. Over time, high uric acid can also cause kidney stones or kidney damage. If the same lab showed high creatinine, the doctor reviews both results together in a follow-up visit.

When to go to the ER

For your safety, go to the emergency room or call 911 if you notice any of these signs. An infected joint can be damaged quickly without prompt treatment. See when to go to the ER.

  • A hot, swollen joint with fever or chills, especially the first time
  • You can’t move the joint or put weight on your foot
  • Several swollen joints at once with fever
  • Redness spreading across the skin, or a wound near the joint
  • A child with a swollen joint, fever, or who won’t walk or move an arm or leg

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What should I do during a gout flare?

Rest the joint, keep it raised and use ice wrapped in a cloth. Avoid alcohol. If it is your first flare or it isn’t improving, the doctor evaluates you by video and, if appropriate, prescribes. If you have a fever with a hot joint, go to the ER.

Does high uric acid always mean gout?

No. According to the CDC, not everyone with high uric acid levels develops gout. The doctor looks at your symptoms, history and results before deciding whether you need treatment.

Can I get a refill of my gout medicine by video?

Yes, if it is a non-controlled medicine you already take. Choose the US$49 follow-up visit; if appropriate, the doctor prescribes and we send your prescription to your pharmacy.

Which foods make gout worse?

The CDC lists alcohol (especially beer), sugary drinks and snacks, red meat, organ meats and some seafood, such as anchovies and tuna.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02