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Emergency? Call 911

Symptoms

Low blood sugar: what to do now and when it is an emergency

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • The person is not alert, cannot be woken or faints
  • Seizures
  • Cannot swallow safely
  • Symptoms don’t improve after eating or drinking sugar
  • Glucose below 54 mg/dL that doesn’t rise with the 15-15 rule

Warning signs: when to go to the ER

Low blood sugar (hypoglycemia) is a blood glucose below 70 mg/dL. It causes shaking, sweating, hunger, a fast heartbeat and confusion. If it happens, follow the 15-15 rule: have 15 grams of fast-acting sugar, wait 15 minutes and check again. If the person is not alert, has a seizure or cannot swallow, call 911 and give nothing by mouth.

Other names: Hypoglycemia, Low glucose

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Possible causes

  • Insulin or sulfonylureas

    More insulin or medicine than intended, or at the wrong time

  • Skipping a meal or eating too little

    Especially after taking insulin or diabetes medicine

  • More exercise than usual

    Exercise lowers blood sugar in people who use insulin

  • Alcohol without food

    Can lower blood sugar with or without diabetes

  • Treatment that needs adjusting

    Repeated lows: the doctor reviews your dose

  • Other causes without diabetes

    Severe infection, liver or kidney failure, hormones; evaluated in person

What to do now: the 15-15 rule

If you have diabetes and your glucose is below 70 mg/dL, or you have symptoms and can’t check, the CDC recommends the 15-15 rule:

  • Have 15 grams of fast-acting sugar, for example: half a cup (4 ounces) of juice or regular (not diet) soda, 1 tablespoon of sugar, honey or syrup, hard candies, or glucose tablets or gel.
  • Wait 15 minutes and check again.
  • If it is still below 70 mg/dL, repeat.
  • Once it is back to normal, eat a snack or meal with protein and carbs so it doesn’t drop again.

According to MedlinePlus, if your symptoms don’t improve after eating something sugary, go to the ER and don’t drive yourself: have someone take you, or call 911.

No warning signs? Talk to the doctor by video

If you have none of the warning signs on this page, the doctor can evaluate you by video and tell you whether you need to be seen in person.

For problems that are not emergencies. In an emergency, call 911.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Severe low blood sugar: call 911

According to the CDC, below 54 mg/dL low blood sugar is severe, and it can cause seizures, fainting or coma. Call 911 if the person:

  • Is not alert or cannot be woken up
  • Has a seizure
  • Cannot swallow safely

Never give food or drink to an unconscious person. If they have prescribed glucagon, use it as directed: the CDC says it is the best way to treat very low blood sugar, and that emergency care should be sought afterwards. Once they are awake and can swallow, give fast-acting sugar and then something with carbs and protein.

Low blood sugar symptoms

According to the CDC and MedlinePlus, the most common signs are:

  • Shaking and sweating
  • Hunger
  • A fast or pounding heartbeat
  • Nervousness, anxiety or irritability
  • Dizziness, headache or tiredness
  • Blurry or double vision
  • Tingling or numbness of the skin
  • Confusion or trouble thinking; if it drops very low, seizures or fainting

Why does blood sugar drop?

According to MedlinePlus, low blood sugar mostly affects people with diabetes who use insulin or certain diabetes pills, such as sulfonylureas (glyburide, glipizide or glimepiride), repaglinide or nateglinide. Many other diabetes medicines don’t lower blood sugar on their own. The most common causes are:

  • Taking more insulin or medicine than intended, or at the wrong time
  • Skipping a meal, eating too little or waiting too long to eat after your medicine
  • Exercising more than usual
  • Drinking alcohol without eating

Puerto Rico has the highest rate of diagnosed adult diabetes of any U.S. state or territory: 14.4% in 2021, according to the CDC. For diabetes control, see type 2 diabetes; if your problem is the opposite, see high blood sugar.

Low blood sugar without diabetes

It is less common. According to MedlinePlus, it can come from alcohol, some medicines that are not for diabetes, a severe infection, severe heart, kidney or liver failure, a lack of certain hormones, some weight-loss surgeries or, rarely, a tumor of the pancreas. If your blood sugar has dropped and you don’t have diabetes, you need a full in-person evaluation; the doctor guides you and refers you.

How we help by video with low blood sugar

You see Dr. Diana Nieves Castro, a Puerto Rico-licensed general practice physician with several years of emergency-department experience, in English or Spanish. She reviews your glucose readings with you, when the lows happen, what you eat, how much you exercise and how you are taking your insulin or medicines.

If your sugar drops often, the key is reviewing your treatment: if appropriate, the doctor adjusts your dose or changes your medicine, and we send your prescription to your pharmacy. If you are already our patient, that review can be a US$49 follow-up visit; if you are a new patient, it is a US$79 online doctor visit. If needed, we give you a lab order, for example for hemoglobin A1c and kidney function. For a glucagon or medicine refill, see prescription refills, and for ongoing control, chronic care by telehealth.

If the patient is under 21, a parent or legal guardian stays on camera for the whole visit and shows ID.

Frequently asked questions

What should I do for low blood sugar?

Follow the CDC’s 15-15 rule: have 15 grams of fast-acting sugar (half a cup of juice, a tablespoon of sugar or honey, or glucose tablets), wait 15 minutes and check again. If it is still below 70, repeat. Then eat something with protein.

What counts as low blood sugar?

According to the CDC, below 70 mg/dL is low and below 54 mg/dL is severe. If you are below 54, act right away.

When should I call 911 for low blood sugar?

If the person is not alert, cannot be woken, has a seizure or cannot swallow, or if symptoms don’t improve after eating sugar. Never give food to someone who is unconscious; use glucagon if it is prescribed.

Can my blood sugar drop if I don’t have diabetes?

It is less common, but it happens: from alcohol, some medicines, a severe infection or other conditions. You need an in-person evaluation to find the cause; the doctor guides you.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02