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Adult asthma treatment by telehealth in Puerto Rico

Adult asthma treatment combines a daily controller medicine to prevent attacks, a rescue inhaler for sudden symptoms and a written action plan. By video, the doctor checks how well controlled your asthma is, watches your inhaler technique, helps you with your action plan and, if appropriate, sends your prescription to your pharmacy. An attack that does not improve with your rescue inhaler is an emergency: call 911.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Your rescue inhaler does not help or breathing is still very hard
  • Trouble talking or walking because you are short of breath
  • Lips, nails or skin with a bluish tint
  • Drowsiness, confusion or distress
  • A very fast heartbeat

Warning signs: when to go to the ER

At a glance

Asthma

Common symptoms

  • Wheezing
  • Shortness of breath
  • Chest tightness
  • Coughing at night or early in the morning
Other names
Bronchial asthma
Usual test
Spirometry (lung function test), ordered by the doctor
Treatment
Daily controller medicines such as inhaled corticosteroids, and a rescue inhaler, as the medical evaluation indicates
Possible complication
Severe asthma attacks that need emergency care

What is asthma?

Asthma is a lung disease in which the airways become inflamed and narrow, which makes it harder to breathe. It is a long-term condition: symptoms can come and go, and flare suddenly during an asthma attack. With the right treatment, most people keep it under control.

Asthma? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How adult asthma treatment works by video

You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (verify her license) with several years of emergency-department experience, so she knows what well-controlled and poorly controlled asthma look like. She sees you in English or Spanish. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

As part of our chronic care, the doctor can:

  • Ask about your symptoms, how often you use your rescue inhaler and whether you wake up at night.
  • Check your inhaler technique on camera.
  • Write or update your asthma action plan with you.
  • Adjust your treatment and refill your inhalers. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

How to book your visit in 3 steps

It works the same from anywhere in Puerto Rico:

  1. Request your visit.

    Request a visit online 24/7 — we confirm your time by email or text. Choose Doctor visit, or Follow-up visit if you only need a refill of a medicine you already take, and pay by card at secure checkout. Book your visit.

  2. Get your link.

    We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.

  3. See the doctor.

    The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.

Price: a US$79 doctor visit, no membership

A doctor visit costs US$79, the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, and you get a full refund if the visit can't happen. A doctor's note after your visit is included at no extra charge. See all prices.

If you already use your inhalers and only need a refill, choose a follow-up visit: it costs US$49 and anyone can book it. A review of lab results is also US$49 for existing patients. If a US$49 visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference.

Video visit

Doctor visit

US$79

For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.

  • You’re charged when you request the visit.
  • Full refund if the visit can’t take place

Asthma symptoms

Asthma causes wheezing, shortness of breath, chest tightness and coughing, especially at night or early in the morning. Symptoms can come and go, and get suddenly worse during an attack.

Controller and rescue medicines, and when a test is ordered

Controller medicines are used every day, even when you feel well, so you have fewer and milder attacks. The most common is an inhaled corticosteroid; it can cause hoarseness or a yeast infection in the mouth, which rinsing your mouth after each use helps prevent. Others include long-acting bronchodilators, leukotriene modifiers and biologic medicines.

Rescue medicines relieve symptoms during an attack. If you need your rescue inhaler often, your asthma is not well controlled and the doctor reviews your treatment with you. None of these inhalers is a controlled substance; the doctor decides which one is right for you.

Spirometry is the lung function test that measures how much air you breathe out and how fast, and it helps confirm the diagnosis. If you need it, the doctor gives you an order to have it done at a pulmonary function lab near you.

Your asthma action plan

An action plan is a written document that tells you:

  • Which triggers to avoid.
  • How to recognize an asthma attack and what to do.
  • Which medicines to take and when.
  • When to call the doctor and when to go to the emergency room.
  • Who to call in an emergency.

Common triggers

Avoiding what sets off your symptoms is part of treatment. The CDC lists these common triggers:

  • Cigarette smoke, including secondhand smoke
  • Dust mites
  • Air pollution, including smoke from fires
  • Cockroaches and other pests
  • Furry pets
  • Mold, which grows in damp places such as kitchens and bathrooms
  • Infections such as the flu, colds and respiratory syncytial virus (RSV)
  • Sinus infections, allergies and pollen
  • Strong chemicals and fragrances
  • Acid reflux
  • Bad weather, exercise and strong emotions

Asthma in Puerto Rico

The Puerto Rico Department of Health BRFSS trends report (2011 to 2021) found that adult asthma stayed stable over those years and was about twice as common in women as in men.

In a warm, humid climate, mold and dust mites are triggers worth controlling at home. And because storms can cut off access to a pharmacy, keep a supply of your inhalers: see medications and hurricanes.

Saharan dust and asthma

Every summer, clouds of Saharan dust reach Puerto Rico. According to NOAA, the Saharan Air Layer usually ramps up in mid-June, peaks from late June to mid-August, and subsides quickly after that. The EPA lists aggravated asthma among the health effects of particle pollution.

NOAA advises people with asthma to keep their condition under control and limit time outdoors during dust events. Keep your rescue inhaler handy, follow your action plan and, if you need your rescue inhaler more than usual, get checked. More in our Saharan dust guide.

Asthma in children

We see children of all ages. If your child has asthma, the doctor evaluates them by video, checks their inhaler and action plan, and helps with refills: see our online doctor visits for kids. For their safety, if a child is breathing fast, the skin between the ribs pulls in, the lips look bluish or they cannot talk, call 911.

When to go to the ER

For your safety, call 911 or go to the nearest emergency room if you have any of these signs. See also when to go to the ER.

  • Your rescue inhaler does not help or breathing is still very hard
  • Trouble talking or walking because you are short of breath
  • Lips, nails or skin with a bluish tint

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can I get my inhaler refilled by telehealth?

Yes. Choose the US$49 follow-up visit and have your inhalers at hand to show on camera. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What is the difference between a controller and a rescue inhaler?

A controller is used every day to prevent attacks, even when you feel well. A rescue inhaler is used when you have symptoms. If you use your rescue inhaler a lot, the doctor reviews your treatment.

When is an asthma attack an emergency?

If your rescue inhaler does not help, breathing is still very hard, you cannot talk, or your lips or skin look bluish, call 911.

Do I need spirometry?

Spirometry helps confirm asthma and shows how well your lungs work. If you need it, the doctor gives you an order to have it done at a pulmonary function lab near you.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02