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Allergy treatment online in Puerto Rico

Allergy treatment can be done by video: the doctor evaluates your sneezing, runny or stuffy nose and itchy nose and eyes, and helps you avoid your triggers. If appropriate, the doctor prescribes, for example a nasal spray or an antihistamine, and we send your prescription to your pharmacy. We see adults and children of all ages in Puerto Rico.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Swelling of the face, lips, eyes or tongue
  • Trouble breathing, wheezing or a very hoarse voice
  • Hives or itching all over with dizziness or vomiting
  • Trouble swallowing
  • Fainting, severe dizziness or slurred speech after contact with something you are allergic to

Warning signs: when to go to the ER

At a glance

Allergic rhinitis

Common symptoms

  • Sneezing
  • Runny nose with clear mucus
  • Stuffy nose
  • Itchy nose, mouth, eyes or throat
  • Watery eyes
  • Dark circles or puffiness under the eyes
  • Cough, sore throat or throat clearing
  • Tiredness and poor sleep from congestion
Other names
Nasal allergies · Seasonal allergies · Hay fever
Treatment
Avoiding triggers; steroid nasal sprays, antihistamines and saline rinses
Possible complication
Sinus infection

What is allergic rhinitis?

Allergic rhinitis is an allergy in the nose: your body reacts to something you breathe in. It can be seasonal (from tree, grass and plant pollen) or year-round. The most common year-round triggers are dust mites, mold, pet dander and cockroaches.

Allergies run in families: a child is more likely to have them if one parent does, and much more likely if both parents do.

Allergies? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

Allergy treatment by video: how we care for you

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks about your symptoms, when they get worse, what sets them off and what you have tried, and looks at your nose and eyes on camera.

She then suggests a plan to control your symptoms and avoid your triggers. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you already use an allergy medicine and only need a refill, see prescription refills. If a test is needed, we give you a lab order for a lab near you, and the doctor advises you on whether to see an allergy specialist.

You need to be physically in Puerto Rico during the visit; visitors are welcome.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.

What an allergy visit costs

Allergies are handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. A doctor’s note after your visit is included at no extra charge.

We do not bill insurance; the pharmacy charges separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Allergic rhinitis symptoms

Some symptoms start soon after contact with your trigger, and others develop later. Allergies do not cause fever:

  • Sneezing
  • Runny nose with clear mucus
  • Stuffy nose
  • Itchy nose, mouth, eyes or throat
  • Watery eyes
  • Dark circles or puffiness under the eyes
  • Cough, sore throat or throat clearing
  • Tiredness and poor sleep from congestion

Treatment options, and when testing is considered

The best treatment is avoiding your triggers, though that isn’t always possible. These are the most used treatments; the doctor will evaluate which is appropriate for you:

  • Steroid nasal sprays: the most effective treatment, working best when used every day during your season. Several are sold over the counter.
  • Antihistamines: as pills, liquids, nasal sprays or eye drops. Some cause drowsiness; others hardly do. If one makes you sleepy, don’t drive.
  • Decongestants: ease a stuffy nose, but decongestant nasal sprays should not be used for more than 3 days in a row.
  • Saline nasal rinses: wash mucus and allergens out of the nose.
  • Other prescription medicines, such as leukotriene inhibitors, and immunotherapy (allergy shots) when symptoms are hard to control. If your symptoms are severe or don’t respond to treatment, the doctor advises you on allergy testing with a specialist.

Allergies, a cold or a sinus infection?

A cold is caused by a contagious virus, comes on gradually, often brings thick mucus and sometimes fever and aches, and lasts 3 to 10 days. Allergies aren’t contagious, flare as soon as you meet your trigger, cause clear mucus and itchy eyes, never cause fever, and can last weeks or months.

A sinus infection causes facial pain or pressure, thick mucus and sometimes fever, and often follows a cold. Poorly controlled allergies can lead to sinus infections. If your eyes are red and itchy too, see pink eye. And because allergy irritation can cause nosebleeds, see also nosebleed.

Allergies in Puerto Rico: humidity, mold and cockroaches

In a warm, humid climate like Puerto Rico’s, two triggers deserve special attention. Mold grows wherever there is moisture, leaks or flooding, and can cause a stuffy nose, cough, burning eyes and skin rash. The CDC recommends keeping indoor humidity at 50% or lower with air conditioning or a dehumidifier, and fully drying anything wet from flooding within 24 to 48 hours, for example after a hurricane. More in mold exposure and health.

Cockroaches live year-round in warm climates and are hard to get rid of; the allergy is caused by their droppings and body parts, not the insects themselves. Having them doesn’t mean a home is dirty. If you have just moved to the island and your allergies changed, new triggers like these may be why.

Allergies in children of all ages

The doctor evaluates your child by video with you on camera and, if appropriate, prescribes and we send the prescription to your pharmacy. Allergy medicines for children should be given only on a doctor’s advice, even when sold over the counter: each label says the minimum age, and the dose depends on the child’s age and weight.

According to the American Academy of Pediatrics (AAP), "old-generation" antihistamines cause drowsiness, so if used they are best given in the evening. Several steroid nasal sprays are approved for children as young as 2. Decongestants taken by mouth can make children jittery, give them a racing heart or trouble sleeping. The AAP does not recommend "cough and cold" products under age 4, and from 4 to 6 only if a doctor advises it.

If your child wheezes or is short of breath, tell the doctor: it could be asthma. Patients under 21 need a parent or legal guardian on camera with ID. See our online doctor for kids.

When to go to the ER

These signs can mean anaphylaxis, a severe allergic reaction. For your safety, call 911 and use epinephrine if it has been prescribed for you. See when to go to the ER.

  • Swelling of the face, lips, eyes or tongue
  • Trouble breathing, wheezing or a very hoarse voice
  • Hives or itching all over with dizziness or vomiting
  • Trouble swallowing
  • Fainting, severe dizziness or slurred speech after contact with something you are allergic to

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How can I tell allergies from a cold?

Allergies cause itchy nose and eyes, sneezing and clear mucus, with no fever or aches, and can last weeks. A cold comes on gradually, sometimes with fever and thick mucus, and clears in 3 to 10 days.

What is the best treatment for allergic rhinitis?

Avoid your triggers when you can; for symptoms, steroid nasal sprays are the most effective treatment. Antihistamines help with itching and sneezing. The doctor can help you choose based on your symptoms and health.

Can I get allergy medicine prescribed by video?

Yes, if the doctor considers it appropriate after evaluating you. If appropriate, we send your prescription to your pharmacy. You must be physically in Puerto Rico during the visit. We see children of all ages with a parent or guardian on camera.

When is an allergic reaction an emergency?

When there are signs of anaphylaxis: swelling of the face, lips or tongue, trouble breathing, wheezing, a hoarse voice, or hives together with any of those. Call 911 and use epinephrine if it has been prescribed for you.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-09-30 · Updated: 2026-10-02