Conditions
Common cold: symptoms, what to take and when to see a doctor
The common cold is a viral infection of the nose and throat: runny or stuffy nose, sneezing, sore throat and cough, sometimes with a low fever. It usually gets better on its own within a week, and antibiotics don’t cure it. If you aren’t improving, have a fever for several days or are worried, the doctor sees you by video in Puerto Rico.
Is it an emergency? Call 911.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Difficulty breathing or shortness of breath
- Bluish or gray lips or face
- Chest pain or pressure
- Confusion or being hard to wake
- Dehydration: no urine in 8 hours, very dry mouth
- Dengue warning signs: belly pain, repeated vomiting, or bleeding from the nose or gums
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
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At a glance
Common cold
Common symptoms
- Runny nose
- Stuffy nose
- Sneezing
- Sore throat
- Cough
- Headache
- Mild body aches
- Fever, usually low
- Other names
- Cold · Head cold · Upper respiratory infection
- Treatment
- Rest, fluids and symptom relief; antibiotics do not work on colds
- Possible complication
- Sinus or ear infection
On this page(10)
What is the common cold?
The common cold is a viral infection of the nose and throat. It spreads through droplets released when someone coughs or sneezes and through close contact with a sick person. In Puerto Rico you may hear it called "catarro" or "monga".
According to the CDC, symptoms usually peak within 2 to 3 days, and a cold usually lasts less than a week. There is no cure, but it gets better on its own. It is different from the flu, which starts suddenly with high fever and strong body aches.
How we treat a cold by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks how long you’ve had symptoms, whether you have fever, shortness of breath or chest pain, what conditions you have and what you take, and watches you on camera as you talk and breathe.
She then tells you whether it looks like a cold or something else, such as sinusitis, bronchitis, a throat infection or dengue, and what to take for your age and your other medicines. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If a test is needed, we give you a lab order for a lab near you. If you need a doctor’s note for work or school, it is included after your visit.
This is virtual urgent care for non-emergencies. We see adults and children of all ages; you need to be physically in Puerto Rico during the visit, and visitors are welcome.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Request a visit online 24/7 — we confirm your time by email or text.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
You get home-care advice and, if appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.
What a cold visit costs
A cold is handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.
Common cold symptoms
The most common symptoms, according to the CDC, are:
- Runny nose
- Stuffy nose
- Sneezing
- Sore throat
- Cough
- Headache
- Mild body aches
- Fever, usually low
What to take for a cold, and when a test is ordered
Antibiotics don’t work on a cold. Colds are caused by viruses, and antibiotics only work against bacteria. Taking them when you don’t need them won’t help and can cause side effects. Mucus turning yellow or green after a few days is normal and, on its own, doesn’t mean you need an antibiotic. Read more in antibiotics: when they help.
Over-the-counter medicines can ease symptoms for a while, but they don’t cure a cold. For a stuffy nose and a cough that won’t go away, see those guides too. Read the label and don’t combine products that share an ingredient, such as acetaminophen.
A cold almost never needs lab work. If the doctor suspects another cause, such as dengue, flu or strep throat, she gives you a lab order for testing at a lab near you.
- Rest and drink plenty of fluids.
- For pain and fever, acetaminophen or ibuprofen as the label directs. If dengue is possible, use acetaminophen only.
- A cool-mist humidifier or saline nose rinse can ease a stuffy nose.
- Stay home while you have a fever, wash your hands, and cover coughs and sneezes.
Colds in children: what to give by age
Young children get more colds than adults, and some fever is normal. According to the American Academy of Pediatrics (AAP), over-the-counter cough and cold medicines are not recommended under age 4; from 4 to 6, only if a doctor recommends them. The FDA says children under 2 should never get products with a decongestant or antihistamine. Acetaminophen or ibuprofen can be used for fever, dosed by weight; ibuprofen only from 6 months of age. Never give honey to a baby under 1 year.
According to MedlinePlus, book a visit if your child is 2 or younger and the fever lasts longer than 24 to 48 hours, or is older and the fever lasts longer than 48 to 72 hours. See also fever in children. The doctor sees your child by video with you on camera; patients under 21 need a parent or legal guardian on camera with ID. See cough in children for more.
For safety: a baby under 3 months with a temperature of 100.4 °F (38 °C) or higher needs the emergency room right away.
In Puerto Rico: cold, flu or dengue?
A fever with pain behind the eyes, muscle, joint or bone pain, nausea, vomiting or a rash may be dengue, not a cold. If dengue is possible, do not take aspirin or ibuprofen; the CDC recommends acetaminophen. Warning signs usually start as the fever goes away: belly pain, repeated vomiting, or bleeding from the nose or gums. Read dengue warning signs.
When to see a doctor and when to go to the ER
The CDC says to get medical care for a fever lasting more than 4 days, symptoms lasting more than 10 days without improving, dehydration, or fast or difficult breathing.
For your safety, go to the emergency room or call 911 if you have any of these signs:
- Difficulty breathing or shortness of breath
- Bluish or gray lips or face
- Chest pain or pressure
- Confusion or being hard to wake
- Dehydration: no urine in 8 hours, very dry mouth
- Dengue warning signs: belly pain, repeated vomiting or bleeding
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
How long does a cold last?
Is it a cold or the flu?
Can I get an antibiotic for a cold?
What can I give a child with a cold?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-02
Sources (10)
- About Common Cold (CDC) (opens in a new tab) (accessed 2026-10-02)
- Treating the Common Cold (CDC) (opens in a new tab) (accessed 2026-10-02)
- Common cold (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Antibiotic Use: About (CDC) (opens in a new tab) (accessed 2026-10-02)
- Coughs and Colds: Medicines or Home Remedies? (AAP, HealthyChildren.org) (opens in a new tab) (accessed 2026-10-02)
- Use Caution When Giving Cough and Cold Products to Kids (FDA) (opens in a new tab) (accessed 2026-10-02)
- Dengue Symptoms and Testing (CDC) (opens in a new tab) (accessed 2026-10-02)
- Treatment of Dengue (CDC) (opens in a new tab) (accessed 2026-10-02)
- Fever (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Ibuprofen for Fever and Pain (AAP, HealthyChildren.org) (opens in a new tab) (accessed 2026-10-02)
