Conditions
Low back pain: causes, treatment and warning signs
Low back pain usually comes from a strain of the muscles or ligaments; most people improve a lot in the first week and recover within 4 to 6 weeks. By video, the doctor evaluates your pain, checks for warning signs and treats you: she gives you a care plan and, if appropriate, prescribes medication and we send your prescription to your pharmacy.
Is it an emergency? Call 911.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Loss of bladder or bowel control
- Numbness in the groin, buttocks or inner thighs
- Weakness in the legs, or trouble walking or keeping your balance
- Fever with back pain
- Pain after a fall or a hard blow
- A history of cancer, unexplained weight loss, steroid use or injected drug use
Help lines
At a glance
Low back pain
Common symptoms
- Pain or stiffness in the lower back
- Muscle spasms
- Pain that gets worse when you move, bend or lift
- Pain that runs down one leg (sciatica)
- Other names
- Lumbago · Lower back pain
- Treatment
- Staying active, ice and heat, over-the-counter pain relievers and physical therapy as the medical evaluation indicates; no opioids
- Possible complication
- Nerve compression with weakness or loss of bladder control, which is an emergency
On this page(10)
What is low back pain?
Acute low back pain usually starts with a sudden injury to the muscles or ligaments that support the back. It can come from lifting something heavy, a sudden movement or sitting for a long time.
Other causes include muscle spasms, a herniated disk and sciatica (pain that runs down the leg). Staying active helps more than bed rest. If the pain is higher up, see neck pain.
How we treat low back pain by video
You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (check her license), with several years of emergency-department experience. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. We see adults and children of all ages, in English or Spanish.
In the visit, the doctor asks how the pain started, has you do a few movements on camera and checks for warning signs. Then she gives you a plan: self-care, exercises and medication. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need time off work, a doctor's note after the visit is included.
The service is run by The Health Initiative, a nonprofit, with clear prices and no membership.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
How to book your visit in 3 steps
This is how you see a doctor online with us. Booking is simple:
Request your visit.
Request a visit online 24/7 — we confirm your time by email or text. Choose Doctor visit and pay by card at secure checkout. Book your visit.
Get your link.
We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.
See the doctor.
The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.
Price: a US$79 doctor visit, no membership
A doctor visit costs US$79, the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, with a full refund if the visit can't happen. A doctor's note after your visit is included at no extra charge. See all prices.
Video visit
Doctor visit
US$79
For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.
- You’re charged when you request the visit.
- Full refund if the visit can’t take place
Symptoms
The most common symptoms of low back pain are:
- Pain or stiffness in the lower back
- Muscle spasms
- Pain that gets worse when you move, bend or lift
- Pain that runs down one leg (sciatica)
Low back pain treatment, and when tests are ordered
These steps, based on MedlinePlus and NICE guidance, help most people:
- Cut back a little for the first few days, but avoid bed rest: ease back into your normal activities.
- Use ice for the first 48 to 72 hours, then heat.
- Sleep in a comfortable position, with a pillow between your knees if you sleep on your side.
- After 2 to 3 weeks, start gentle aerobic activity such as walking, cycling or swimming.
- Physical therapy can teach you exercises and how to move safely.
- Back belts and corsets are not recommended for low back pain.
Medication. Over-the-counter pain relievers such as ibuprofen or acetaminophen can help when used as directed. Anti-inflammatories are not right for everyone (for example with stomach, kidney or heart problems), so the doctor checks which is safe for you. If appropriate, she prescribes another medicine. We do not prescribe controlled substances.
Tests. X-rays and MRIs are usually not needed in the first 4 to 6 weeks if there are no warning signs; clinical guidelines advise against routine imaging. If the pain lasts more than 4 weeks, spreads below the knee, is worse when lying down, or comes with numbness or weakness in your legs, the doctor gives you an order for the imaging or lab test you need, or guides you to physical therapy.
Sciatica
Sciatica is not a disease but a symptom: pain, weakness, numbness or tingling down the leg because something presses on the sciatic nerve. According to MedlinePlus, the most common causes are a herniated disk, spinal stenosis and piriformis syndrome. It usually affects one leg, can reach the foot and gets worse after sitting or standing for a long time.
It often gets better on its own, though it can come back. Staying active instead of resting in bed, ice or heat, core exercises and over-the-counter pain relievers help; the doctor evaluates you by video and tells you what fits your case. Go to the ER if you lose control of urine or stool, the groin or buttocks go numb, or the leg is very weak.
Back pain in children and teens
Back pain is less common in children, and we see children of all ages with a parent or legal guardian on camera. If your child has back pain with fever, weight loss or pain that wakes them at night, the doctor evaluates them and, if needed, gives you a lab or imaging order. For their safety, if the pain started after a fall or a hard blow, go to the emergency room.
When back pain means the ER
For your safety, call 911 or go to the emergency room if you have any of these signs. More in when to go to the ER.
- Loss of bladder or bowel control
- Numbness in the groin, buttocks or inner thighs
- Weakness in the legs or trouble walking
- Fever with back pain
- Pain after a fall or a hard blow
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
When should I worry about back pain?
How long does low back pain last?
Do I need an X-ray or an MRI?
Can I get a work note for back pain?
What medicine can I get for back pain?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (3)
- MedlinePlus (NIH): Low back pain, acute (opens in a new tab) (accessed 2026-09-30)
- NICE NG59: Low back pain and sciatica in over 16s (opens in a new tab) (accessed 2026-09-30)
- Sciatica (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
