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Migraine: symptoms, treatment and prevention by video in Puerto Rico

A migraine is a severe headache, often throbbing and on one side, that can come with nausea, vomiting and sensitivity to light and sound, and last 4 to 72 hours. By video, the doctor evaluates your attacks, diagnoses and treats you: if appropriate, she prescribes treatment for attacks and for prevention, and we send your prescription to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • The worst headache of your life, or a headache that starts suddenly and peaks very quickly
  • Weakness, numbness, trouble speaking or seeing, or loss of balance, especially if you have never had these with a migraine
  • Fever with a stiff neck
  • A headache after a blow to the head
  • Confusion, a seizure or trouble staying awake

Warning signs: when to go to the ER

At a glance

Migraine

Common symptoms

  • Throbbing head pain, often on one side
  • Nausea or vomiting
  • Sensitivity to light and sound
  • Attacks that last 4 to 72 hours
  • Aura: vision changes before the headache
Other names
Migraine headache
Treatment
Pain relievers or migraine-specific medicines at the start of an attack, and preventive treatment as the medical evaluation indicates; no opioids
Possible complication
Medication-overuse headache

What is a migraine?

A migraine is a kind of headache that comes in attacks. The pain often starts as a dull ache and builds over hours, and it can stop you in your tracks. Some people get an aura first: it usually starts 10 minutes to an hour before the headache and lasts no more than an hour, with vision changes such as dots, zigzag lines or flashing lights, and sometimes tingling or trouble speaking.

Migraine comes and goes over years, so it works best with a plan: treat each attack well, prevent attacks if they are frequent, and keep up with follow-up.

Migraine? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we treat migraine by video

You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (check her license), with several years of emergency-department experience. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. We see adults and children of all ages, in English or Spanish.

In the visit, the doctor asks what your attacks are like, how long they last, what sets them off and what you have tried, and checks whether the pattern fits migraine. Then she builds a plan for attacks and, if they are frequent, a preventive treatment. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

Because migraine is long-term, you can keep up your follow-up with us through chronic care. The service is run by The Health Initiative, a nonprofit, with clear prices and no membership.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

How to book your visit in 3 steps

Booking is simple:

  1. Request your visit.

    Request a visit online 24/7 — we confirm your time by email or text. Choose Doctor visit, or Follow-up visit if you only need a refill of a medicine you already take, and pay by card at secure checkout. Book your visit.

  2. Get your link.

    We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.

  3. See the doctor.

    The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.

Price: a US$79 doctor visit, no membership

A doctor visit costs US$79, the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, with a full refund if the visit can't happen. A doctor's note after your visit is included at no extra charge. See all prices.

If you only need a refill of a migraine medicine you already take, choose the follow-up visit: it costs US$49 and anyone can book it. A review of lab results is also a US$49 follow-up, for existing patients. If a US$49 visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference.

Video visit

Doctor visit

US$79

For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.

  • You’re charged when you request the visit.
  • Full refund if the visit can’t take place

Migraine symptoms

Migraine symptoms vary from person to person. The most common are:

  • Throbbing head pain, often on one side
  • Nausea or vomiting
  • Sensitivity to light and sound
  • Pain that starts as a dull ache and builds over hours
  • Attacks that last 4 to 72 hours
  • Aura: vision changes before the headache
  • Tiredness, sweating or loss of appetite

Migraine treatment, and when a lab test is ordered

For an attack. Attacks are treated with over-the-counter pain relievers or prescription migraine medicines such as triptans, sometimes with a medicine for nausea. They work best when taken as the pain starts. Resting in a dark, quiet room also helps. Clinical guidelines advise against opioids for migraine, and we do not prescribe controlled substances.

For prevention. If you have frequent attacks, daily medicines from several groups can help prevent them (some blood pressure medicines, antidepressants, anti-seizure medicines and medicines that act on CGRP). The doctor explains which option suits you.

Watch the painkillers. Taking pain medicine more than 3 days a week can lead to rebound headaches. If you are taking it that often, tell the doctor: it may be time for preventive treatment.

Lab tests. Migraine is diagnosed from your symptoms, with no special test. If the doctor wants to rule out another cause or check something before starting a medicine, she gives you a lab order for a lab near you and goes over the results with you. If needed, she guides you to a neurologist.

Triggers and a headache diary

Common triggers include too little or changed sleep, stress, cutting out caffeine suddenly, bright lights, loud noise and certain foods. Some people get attacks around their period. Regular sleep and mealtimes, and a diary of your attacks (when they start, how long they last, what you took), help cut them down and help the doctor pick the best treatment.

Migraine in children and teens

Migraine happens in children too, and we see children of all ages. Young children may not be able to describe sensitivity to light or noise; they may stop playing or want to lie down instead. The doctor evaluates your child by video with you on camera and explains how to treat and prevent their attacks. For their safety, a severe headache with fever and a stiff neck, or after a blow to the head, is an emergency.

When a headache means the ER

For your safety, call 911 or go to the emergency room if you have any of these signs. More in when to go to the ER.

  • The worst headache of your life, or one that starts suddenly
  • Weakness, numbness, trouble speaking or seeing, especially if you have never had these before
  • Fever with a stiff neck
  • A headache after a blow to the head
  • Confusion, a seizure or trouble staying awake

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What helps a migraine?

Taking your treatment as the pain starts, resting somewhere dark and quiet, and avoiding your triggers. If attacks are frequent, there are preventive treatments. The doctor tells you which is right for you.

How long does a migraine last?

An attack usually lasts 4 to 72 hours. If it lasts longer, or feels different from your usual attacks, get medical care.

Can I get a refill of my migraine medicine?

Yes. Book a US$49 follow-up visit: the doctor checks how you are doing and, if appropriate, prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

What is a rebound headache?

It is a headache that keeps coming back from taking pain medicine more than 3 days a week. The doctor helps you break the cycle with a treatment and prevention plan.

How do I know if my headache is a migraine?

Migraine is often throbbing, on one side, with nausea and sensitivity to light. For other kinds of headache, see headache. The doctor evaluates you by video and tells you what is going on.

What is a mild migraine?

It is a migraine attack whose pain has not yet become severe. According to MedlinePlus, a migraine often starts as a dull ache that gets worse within minutes to hours, and over-the-counter pain medicines are often helpful when a migraine is mild. That is why they are taken at the first sign of an attack. If mild migraines become frequent or stop responding, the doctor can evaluate you by video.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02