Skip to main content

Emergency? Call 911

Symptoms

Headache: when to worry and how we help by video

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • A sudden, explosive headache, or the worst of your life
  • Slurred speech, weakness in an arm or leg, loss of balance or confusion
  • Vision changes
  • Fever with a stiff neck, nausea and vomiting
  • Severe pain and redness in one eye

Warning signs: when to go to the ER

Headache, when to worry: call 911 if it starts suddenly like an explosion, is the worst of your life, or comes with slurred speech, weakness, confusion, or fever with a stiff neck. Most headaches come from tension, migraine or a sinus infection, and they are not dangerous. If they keep coming back, the doctor assesses you by video and, if appropriate, prescribes.

Other names: Head pain, Tension headache

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Possible causes

  • Tension headache

    Band-like pressure, with tight neck and shoulders or stress

  • Migraine

    Throbbing pain, often one-sided, with nausea or vision changes

  • Sinus infection

    Forehead or facial pressure, worse bending forward

  • Flu or another infection

    Headache with fever and body aches

  • Dengue

    Headache with fever and pain behind the eyes

  • Rebound headache

    From taking pain relievers more than 3 days a week

What is a headache, and when is it common?

Headache is one of the most common symptoms. Most headaches are not dangerous: they come from tight muscles, stress, poor sleep, migraine or an infection such as a cold. What matters is recognizing the few signs that are an emergency, and getting help when headaches keep coming back or change.

No warning signs? Talk to the doctor by video

If you have none of the warning signs on this page, the doctor can evaluate you by video and tell you whether you need to be seen in person.

For problems that are not emergencies. In an emergency, call 911.

How we treat headaches by video

You see Dr. Diana Nieves Castro, a general practice physician licensed in Puerto Rico (you can verify her license) with several years of emergency-department experience, so she knows which headaches can be handled at home and which need the ER. She sees adults and children of all ages, in English or Spanish.

We evaluate, diagnose and treat. The doctor asks detailed questions: how the pain starts, where you feel it, how long it lasts, what makes it worse and what you take for it. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances, including opioid pain medicines.

If you get recurring headaches, think you may have migraine or take pain relievers several days a week, virtual primary care helps you find the cause and build a plan.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit and pay by card. Choose Doctor visit.

  2. We send you a secure video link. It works on your phone, tablet or computer. You need to be physically in Puerto Rico during the visit, and visitors are welcome.

  3. The doctor assesses you. If appropriate, she prescribes and we send your prescription to your pharmacy; if a test would help, you get a lab order for a lab near you.

What a headache visit costs

A doctor visit is US$79, the same price for every age, with no membership. Your card is charged when you request the visit, and you get a full refund if the visit can't take place. A doctor's note after your visit is included at no extra charge. See prices or book your visit. The service is run by The Health Initiative, a nonprofit.

Common causes of headache

The causes table on this page sums them up:

  • Tension headache: the most common. It feels like pressure or a band around the head and often goes with tight neck, shoulder or jaw muscles, or stress.
  • Migraine: throbbing pain, often on one side, with nausea or vision changes.
  • Sinus infection: pain and pressure in the forehead or face that gets worse when you bend forward.
  • Cold, flu or fever: headaches come with many infections.
  • Rebound headache: taking pain medicine more than 3 days a week on a regular basis can cause headaches that keep coming back.

Headaches in Puerto Rico: dengue and blood pressure

A headache with fever, pain behind the eyes and bone pain can be dengue. In that case use acetaminophen, avoid aspirin and ibuprofen, and read our dengue warning signs guide.

High blood pressure usually causes no symptoms, so a headache is not a reliable way to tell whether you have it. If you have high blood pressure, check it at home and keep a log. See high blood pressure.

Home care, and when we order a test

For a headache without warning signs:

  • Rest in a quiet, dark room and drink water.
  • Put a cool cloth on your forehead.
  • Try relaxation techniques and stretch your neck and shoulders.
  • Acetaminophen, aspirin or ibuprofen can help a tension headache; follow the label. If dengue is possible, use acetaminophen only.
  • Keep a headache diary: when it starts, what you ate or drank, how you slept and what you were doing. Bring it to your visit.
  • An ordinary headache rarely needs lab work. If the doctor suspects another cause, such as an infection or dengue, she gives you an order for a lab near you; if you need a different kind of test, she tells you which one and where to go.

Headache: when to worry and call 911

For your safety, do not wait for a video visit: call 911 or go to the ER if a headache starts suddenly and explosively or is the worst you have ever had; comes with slurred speech, vision changes, weakness in an arm or leg, loss of balance or confusion; comes with fever, a stiff neck, nausea and vomiting; or comes with severe pain and redness in one eye.

Get medical care soon if this is your first severe headache and it stops you from doing your usual activities, if it gets worse over 24 hours, if it follows a blow to the head, if headaches are new after age 50, if they come with vision problems, pain when chewing or weight loss, or if you have a history of cancer. See when to go to the ER.

Frequently asked questions

When is a headache an emergency?

When it starts suddenly like an explosion or is the worst of your life; when it comes with slurred speech, weakness, confusion or vision changes; or when it comes with fever and a stiff neck. Call 911 in those cases.

Can taking pain pills every day cause headaches?

Yes. Taking pain medicine more than 3 days a week on a regular basis can cause rebound headaches. If that sounds familiar, a visit can help you change the plan.

Can I get migraine treatment by telehealth?

Yes, when it is appropriate. The doctor assesses you on video, prescribes what your situation needs and we send your prescription to your pharmacy. We do not prescribe controlled substances, including opioids.

Does high blood pressure cause headaches?

High blood pressure usually causes no symptoms, so a headache is not a good way to tell whether you have it. Measuring it is the way to know.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02