Skip to main content

Emergency? Call 911

Conditions

Vertigo: when the room is spinning

Vertigo is the feeling that you or the room is spinning, and it usually comes from the inner ear: the most common cause is benign paroxysmal positional vertigo (BPPV), triggered by moving your head. Call 911 if vertigo starts suddenly with a drooping face, weakness, trouble speaking or vision changes. If there are no warning signs, the doctor assesses you by video.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Sudden vertigo with a drooping face, or weakness or numbness in an arm or a leg (possible stroke)
  • Trouble speaking or understanding
  • Double vision or loss of vision
  • You cannot walk or stand without falling
  • A sudden, severe headache
  • Fainting, seizures, or vertigo after a blow to the head

Warning signs: when to go to the ER

At a glance

Vertigo

Common symptoms

  • Feeling that you or the room is spinning
  • Spinning that starts when you move your head, lie down or roll over in bed
  • Nausea or vomiting
  • Loss of balance
  • Abnormal eye movements or jumpy vision
Other names
Benign paroxysmal positional vertigo · BPPV · Labyrinthitis
Treatment
Repositioning maneuvers and balance exercises; an antihistamine for spinning and nausea if appropriate
Possible complication
Falls

Vertigo with stroke signs: call 911 (BE FAST)

Vertigo is rarely serious, but sudden vertigo with any of these signs can be a stroke. Use the CDC’s BE FAST: Balance loss, Eye (vision) changes, Face drooping, Arm weakness, Speech trouble, and Time to call 911 right away; note when it started. Do not wait for a video visit.

Vertigo? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

What is vertigo, and what causes it?

Vertigo is not the same as feeling you might faint: it is a spinning sensation. If you are not sure which one you have, see dizziness. The most common causes are in the inner ear, which controls balance:

  • Benign paroxysmal positional vertigo (BPPV): the most common type. Tiny calcium crystals in the inner ear break loose and move inside the balance canals. It causes intense spinning, for seconds to minutes, when you roll over in bed, lie down, sit up or look up.
  • Labyrinthitis: an infection or inflammation of the inner ear that causes vertigo and loss of balance.
  • Vestibular neuritis: inflammation of the balance nerve caused by a virus.
  • Ménière’s disease: attacks of vertigo with hearing loss, ringing and a feeling of fullness in the ear.

Less often, vertigo comes from the brain, as in a stroke. That is why the signs above matter so much.

How we treat vertigo by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks which movements set it off, how long each episode lasts, whether your hearing has changed or your ears ring, whether you had a cold or a virus first and what medicines you take, and looks for the signs that point to something more serious.

If appropriate, the doctor prescribes a medicine for the spinning and nausea, such as an antihistamine, and we send your prescription to your pharmacy. We do not prescribe controlled substances, such as benzodiazepines. If she suspects BPPV, she explains the repositioning maneuvers (such as the Epley maneuver) and balance exercises; if you need the maneuver done in person, a hearing test, vestibular therapy or an ear specialist, we refer you.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. Sit down, and if you can, have someone with you.

  3. Get your plan.

    Exercises and home care, and if appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What the visit costs

A doctor visit costs US$79, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. A doctor’s note is included. We do not bill insurance; the pharmacy charges separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Vertigo symptoms

The typical signs are:

  • Feeling that you or the room is spinning
  • Spinning that starts when you move your head, lie down or roll over in bed
  • Nausea or vomiting
  • Loss of balance
  • Abnormal eye movements or jumpy vision

Vertigo treatment and home care

BPPV is treatable: the Epley maneuver, a series of head movements, works best according to MedlinePlus. Medicines ease the nausea and spinning but often do not cure BPPV. It can come back without warning, even after treatment.

In the meantime:

  • When it hits, keep still, sit or lie down, and avoid bright lights and screens.
  • Move slowly and avoid the head positions that set it off.
  • Prevent falls: handrails, a night light and shoes with good grip.
  • Do not drive or climb ladders until the attacks pass.

Ordinary vertigo does not need lab tests. If the doctor suspects another cause, she gives you a lab order for a lab near you or we refer you for other tests. You can keep working on your plan through virtual primary care.

When vertigo is an emergency

For your safety, call 911 or go to the emergency room if vertigo comes with any of these signs. See when to go to the ER.

  • A drooping face, or weakness or numbness in an arm or a leg
  • Trouble speaking or understanding
  • Double vision or loss of vision
  • You cannot walk or stand without falling
  • A sudden, severe headache
  • Fainting, seizures, or vertigo after a blow to the head

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What is BPPV?

Benign paroxysmal positional vertigo is the most common type of vertigo: tiny crystals in the inner ear break loose and cause short, intense spinning when you move your head, lie down or roll over in bed. Repositioning maneuvers treat it, although it can come back.

What is the difference between vertigo and dizziness?

With vertigo you feel that you or the room is spinning. With lightheadedness you feel you might faint. The causes are different.

Can a telehealth doctor prescribe something for vertigo?

If appropriate after your evaluation, the doctor prescribes a medicine for the spinning and nausea and we send your prescription to your pharmacy. We do not prescribe controlled substances, such as benzodiazepines.

When is vertigo a sign of a stroke?

When it starts suddenly with a drooping face, weakness, trouble speaking, double vision or you cannot walk. Call 911 right away.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02