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Emergency? Call 911

Symptoms

Skin rash: causes, treatment and when to worry

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Swelling of the face, lips or tongue, a tight throat or shortness of breath
  • Fever with purple or bruise-like spots that do not fade when pressed
  • Widespread blisters or peeling skin
  • A rash with fever and dengue warning signs
  • Shingles on the face or near an eye

Warning signs: when to go to the ER

A skin rash usually comes from something that touched your skin, an allergy, eczema or an infection such as shingles, and in Puerto Rico a rash with fever can also be dengue. On a video visit the doctor looks at your skin, asks what happened and, if appropriate, prescribes and we send your prescription to your pharmacy. If your face swells or you are short of breath, call 911.

Other names: Rash, Hives, Itchy skin rash

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Possible causes

  • Contact dermatitis or eczema

    Red, itchy skin where something touched it, or that flares and settles

  • Allergies

    Welts or itching after something you ate, touched or took

  • Hives (urticaria)

    Raised itchy welts that change shape and come and go within hours

  • Heat rash

    Small red bumps or tiny blisters in heat and humidity, on the neck, chest or skin folds

  • Pityriasis rosea

    One large oval patch, then smaller patches on the chest and back days later; clears in 4 to 8 weeks

  • Psoriasis

    Thick red plaques with silvery scales on elbows, knees or scalp; not contagious

  • Shingles

    Painful blisters in a stripe on one side

  • Dengue

    Rash with fever and eye or bone pain

  • Impetigo

    Oozing sores with a honey-colored crust

  • Bites or a medicine reaction

    Appears after a bite or after starting a new medicine

What is a skin rash?

A rash is any change in the color or texture of your skin: red patches, welts, bumps, blisters or dry, scaly skin. It can itch, burn or hurt. Most rashes are not serious and clear up with simple care or with treatment the doctor recommends.

The best clues to the cause are how it looks, where it started, when it began and whether it came with other symptoms, like a fever.

No warning signs? Talk to the doctor by video

If you have none of the warning signs on this page, the doctor can evaluate you by video and tell you whether you need to be seen in person.

For problems that are not emergencies. In an emergency, call 911.

How we treat a rash by video

Dr. Diana Nieves Castro is a general practice physician licensed in Puerto Rico (you can verify her license) with several years of emergency-department experience, and she sees you in English or Spanish. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

Many rashes can be assessed well by video, with good natural light and the camera close to the skin. The doctor looks at the rash, asks questions and explains what it is and what to do. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. For other skin concerns, see our online skin care visit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit and pay by card. Choose Doctor visit.

  2. We send you a secure video link. It works on your phone, tablet or computer.

  3. The doctor evaluates you. If appropriate, she prescribes and we send your prescription to your pharmacy; if a test would help, you get a lab order for a lab near you.

Price

A doctor visit costs US$79, the same price for every age, with no membership. You are charged when you request the visit and get a full refund if it can't take place. A doctor's note after your visit is included at no extra charge. See pricing. You need to be physically in Puerto Rico during the visit; visitors are welcome.

Video visit

Doctor visit

US$79

For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.

  • You’re charged when you request the visit.
  • Full refund if the visit can’t take place

Common causes of a skin rash

The causes table on this page lists the usual ones. Some clues:

  • Contact dermatitis: redness and itching where skin touched something, such as soaps, detergents, cosmetics, clothing dyes, latex or plants. See eczema and dermatitis.
  • Eczema: red, dry, scaly, itchy skin that flares and settles.
  • Hives: raised, itchy welts that move around; they can come from an allergy, a medicine or an infection.
  • Shingles: pain, itching or tingling, then blisters in a stripe on one side of the body or face. See shingles.
  • Impetigo: red sores that blister, ooze and form a honey-colored crust. See impetigo.
  • Insect bites and reactions to a new medicine.

Rash with fever in Puerto Rico: think about dengue

Dengue can cause a fever with a rash, pain behind the eyes and bone or joint pain. If you have a rash with a fever, read our dengue warning signs guide and watch closely as the fever starts to fall. If dengue is possible, the CDC advises acetaminophen and no aspirin or ibuprofen. Visitors are at risk too.

Treatment, home care and when a lab test is ordered

Treatment depends on the cause, and the doctor explains what fits your case. Meanwhile, if the rash is mild and you have no warning signs:

  • Wash with warm, not hot, water and a gentle cleanser. Do not scrub; pat dry.
  • Leave the area open to the air as much as you can.
  • Avoid whatever may have set it off: a new soap, fragrance, cream or plant.
  • Calamine lotion can soothe contact dermatitis, and over-the-counter hydrocortisone cream can help many rashes.
  • Try not to scratch; keep nails short.
  • If the doctor needs to confirm a cause, for example with blood work, she gives you a lab order for a lab near you and reviews the results with you.

Shingles: do not wait

If you feel pain, burning or tingling on one side of your body and then blisters appear in a stripe, get checked promptly: antiviral treatment works best when started early. If shingles is on your face or near an eye, get care the same day, because it can affect your vision.

When to go to the ER for a rash

For your safety, call 911 if you are short of breath, your throat feels tight or your face is swelling. Go to the ER for a fever with purple or bruise-like spots that do not fade when you press a glass on them, or widespread blisters with peeling skin. More in when to go to the ER.

Rashes in children

We see children of all ages. Kids tend to get different rashes: viral rashes, hand, foot and mouth disease, chickenpox, diaper rash or impetigo. Read rashes in children.

Frequently asked questions

When is a skin rash dangerous?

It is an emergency if it comes with facial swelling, a tight throat or shortness of breath, or with a fever and purple spots that do not fade when pressed. Also get seen soon for a rash with fever, widespread blisters, or one that started with a new medicine.

Can a rash be diagnosed over video?

Often, yes. With good light and the camera close up, the doctor can see the rash, ask the right questions and explain the treatment. If a test would help, she orders it at a lab near you.

Can I get a prescription for a rash online?

If appropriate, the doctor prescribes and we send your prescription to your pharmacy. It depends on the cause: many mild rashes get better with home care. We do not prescribe controlled substances.

What can I put on an itchy rash?

For many mild rashes, over-the-counter calamine lotion or hydrocortisone cream helps, along with washing in warm water and not scratching. If it does not improve or gets worse, get it checked.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02