Symptoms
Skin rash: causes, treatment and when to worry
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Swelling of the face, lips or tongue, a tight throat or shortness of breath
- Fever with purple or bruise-like spots that do not fade when pressed
- Widespread blisters or peeling skin
- A rash with fever and dengue warning signs
- Shingles on the face or near an eye
Help lines
A skin rash usually comes from something that touched your skin, an allergy, eczema or an infection such as shingles, and in Puerto Rico a rash with fever can also be dengue. On a video visit the doctor looks at your skin, asks what happened and, if appropriate, prescribes and we send your prescription to your pharmacy. If your face swells or you are short of breath, call 911.
Other names: Rash, Hives, Itchy skin rash
Possible causes
Contact dermatitis or eczema
Red, itchy skin where something touched it, or that flares and settles
Allergies
Welts or itching after something you ate, touched or took
Hives (urticaria)
Raised itchy welts that change shape and come and go within hours
Heat rash
Small red bumps or tiny blisters in heat and humidity, on the neck, chest or skin folds
Pityriasis rosea
One large oval patch, then smaller patches on the chest and back days later; clears in 4 to 8 weeks
Psoriasis
Thick red plaques with silvery scales on elbows, knees or scalp; not contagious
Shingles
Painful blisters in a stripe on one side
Dengue
Rash with fever and eye or bone pain
Impetigo
Oozing sores with a honey-colored crust
Bites or a medicine reaction
Appears after a bite or after starting a new medicine
On this page(11)
What is a skin rash?
A rash is any change in the color or texture of your skin: red patches, welts, bumps, blisters or dry, scaly skin. It can itch, burn or hurt. Most rashes are not serious and clear up with simple care or with treatment the doctor recommends.
The best clues to the cause are how it looks, where it started, when it began and whether it came with other symptoms, like a fever.
How we treat a rash by video
Dr. Diana Nieves Castro is a general practice physician licensed in Puerto Rico (you can verify her license) with several years of emergency-department experience, and she sees you in English or Spanish. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
Many rashes can be assessed well by video, with good natural light and the camera close to the skin. The doctor looks at the rash, asks questions and explains what it is and what to do. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. For other skin concerns, see our online skin care visit.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Request a visit online 24/7 — we confirm your time by email or text.
Request your visit and pay by card. Choose Doctor visit.
We send you a secure video link. It works on your phone, tablet or computer.
The doctor evaluates you. If appropriate, she prescribes and we send your prescription to your pharmacy; if a test would help, you get a lab order for a lab near you.
Price
A doctor visit costs US$79, the same price for every age, with no membership. You are charged when you request the visit and get a full refund if it can't take place. A doctor's note after your visit is included at no extra charge. See pricing. You need to be physically in Puerto Rico during the visit; visitors are welcome.
Video visit
Doctor visit
US$79
For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.
- You’re charged when you request the visit.
- Full refund if the visit can’t take place
Common causes of a skin rash
The causes table on this page lists the usual ones. Some clues:
- Contact dermatitis: redness and itching where skin touched something, such as soaps, detergents, cosmetics, clothing dyes, latex or plants. See eczema and dermatitis.
- Eczema: red, dry, scaly, itchy skin that flares and settles.
- Hives: raised, itchy welts that move around; they can come from an allergy, a medicine or an infection.
- Shingles: pain, itching or tingling, then blisters in a stripe on one side of the body or face. See shingles.
- Impetigo: red sores that blister, ooze and form a honey-colored crust. See impetigo.
- Insect bites and reactions to a new medicine.
Rash with fever in Puerto Rico: think about dengue
Dengue can cause a fever with a rash, pain behind the eyes and bone or joint pain. If you have a rash with a fever, read our dengue warning signs guide and watch closely as the fever starts to fall. If dengue is possible, the CDC advises acetaminophen and no aspirin or ibuprofen. Visitors are at risk too.
Treatment, home care and when a lab test is ordered
Treatment depends on the cause, and the doctor explains what fits your case. Meanwhile, if the rash is mild and you have no warning signs:
- Wash with warm, not hot, water and a gentle cleanser. Do not scrub; pat dry.
- Leave the area open to the air as much as you can.
- Avoid whatever may have set it off: a new soap, fragrance, cream or plant.
- Calamine lotion can soothe contact dermatitis, and over-the-counter hydrocortisone cream can help many rashes.
- Try not to scratch; keep nails short.
- If the doctor needs to confirm a cause, for example with blood work, she gives you a lab order for a lab near you and reviews the results with you.
Shingles: do not wait
If you feel pain, burning or tingling on one side of your body and then blisters appear in a stripe, get checked promptly: antiviral treatment works best when started early. If shingles is on your face or near an eye, get care the same day, because it can affect your vision.
When to go to the ER for a rash
For your safety, call 911 if you are short of breath, your throat feels tight or your face is swelling. Go to the ER for a fever with purple or bruise-like spots that do not fade when you press a glass on them, or widespread blisters with peeling skin. More in when to go to the ER.
Rashes in children
We see children of all ages. Kids tend to get different rashes: viral rashes, hand, foot and mouth disease, chickenpox, diaper rash or impetigo. Read rashes in children.
Frequently asked questions
When is a skin rash dangerous?
Can a rash be diagnosed over video?
Can I get a prescription for a rash online?
What can I put on an itchy rash?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (8)
- Rashes (MedlinePlus, U.S. National Library of Medicine) (opens in a new tab) (accessed 2026-09-30)
- Shingles: signs and symptoms (CDC) (opens in a new tab) (accessed 2026-09-30)
- Dengue: symptoms and warning signs (CDC) (opens in a new tab) (accessed 2026-09-30)
- Dengue: treatment (CDC) (opens in a new tab) (accessed 2026-09-30)
- Hives (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
- Heat rash and heat cramps (CDC NIOSH) (opens in a new tab) (accessed 2026-10-02)
- Pityriasis rosea (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
- Psoriasis (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
