Areas
See a Doctor in Bayamón and Cataño by Video
If you need a doctor in Bayamón or Cataño, PR-2 Km 11.7 has Bayamón Medical Center's 24/7 adult ER and Puerto Rico Children's Hospital, which sees children around the clock. The 24-hour pharmacy counter is Walgreens, 4699 RR 5. For the flu, a UTI or a fever without warning signs, Dr. Diana Nieves Castro, MD, sees patients of any age by video while they are in Puerto Rico.
Is it an emergency? Call 911.
Video only
We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Fever with severe belly pain or bleeding gums in dengue season, in Bayamón or Cataño
- A child who is struggling to breathe, very listless or hard to wake
- Chest pain, shortness of breath or stroke signs
- Wounds or fever after wading through floodwater
Help lines
Bayamón emergency rooms: adults and children
In an emergency call 911. Checked on each hospital's own site or in federal hospital data (CMS). None is affiliated with us.
Bayamón Medical Center (adults): Carr. 2 Km 11.7, Bayamón, PR 00959. Phone 787-620-8181. Advertises an adult ER open "24/7, 365 days".
Puerto Rico Children's Hospital (children): at the same PR-2 Km 11.7, Bayamón, PR 00959. Phone 787-474-8282. Its site says it provides services 24 hours a day, 7 days a week, and that a child must be accompanied at all times by a parent or authorized representative.
Auxilio San Pablo (formerly HIMA San Pablo Bayamón): 70 Calle Santa Cruz, Urb. Santa Cruz. Phone 787-620-4747. Part of Auxilio Mutuo since 2023, per its site, which mentions an ER but not its hours. Many maps still say "HIMA".
Hospital Universitario Dr. Ramón Ruiz Arnau (HURRA): 100 Ave. Laurel, Santa Juanita. Phone 787-787-5151. ER per CMS; hours not published.
Doctors' Center Hospital Bayamón: Calle J #9, Urb. Hermanas Dávila, PR 00960. Phone 787-622-5420. ER per CMS; its official listing gives only visiting hours.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | We do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
Is there 24-hour urgent care in Bayamón?
We could not confirm, from a primary source, any urgent care center or CDT in Bayamón or Cataño with published hours, day or night. Cataño has a CDT, but we could not verify that it is open or its hours, so we do not publish its details. Closer to Levittown or Toa Alta? The 24/7 ER in Toa Alta's former CDT is on our Toa Baja and Toa Alta page.
For anything that is not an emergency, the doctor offers virtual urgent care from home.
24-hour pharmacy in Bayamón: Walgreens, 4699 Route 5
Only five pharmacy counters in Puerto Rico are open 24 hours, all Walgreens. Bayamón's is:
Walgreens, 4699 RR 5, Bayamón, PR 00956, by PR-167, 787-799-4699. Store and pharmacy counter: 24 hours, with the counter closed 1:30–2 a.m. for a meal break. The Walgreens locator puts it 2 miles from central Bayamón; the next nearest is 2505 Carr 841 in Guaynabo, 4.8 miles away.
Other pharmacies, not open 24 hours at the counter (counter hours, not store hours):
Walgreens, 70 Ave Río Hondo, Bayamón, PR 00961, 787-795-8436, the closest Walgreens to Cataño (1.2 miles per the locator). Store: 7 a.m.–midnight. Pharmacy counter: Mon–Fri 8 a.m.–10 p.m.; Sat–Sun 9 a.m.–6 p.m.; closed 1:30–2 p.m.
Farmacia Caridad Hato Tejas, Carr. 862 Km 1.9, 787-269-3140. Counter: Mon–Fri 7 a.m.–10 p.m., Sat 8 a.m.–9 p.m., Sun 9 a.m.–8 p.m.
Farmacia Caridad Santa Rosa Mall, PR-2 Km 7.1, 787-786-6306. Counter: Mon–Sat 8 a.m.–9 p.m., Sun 9 a.m.–6 p.m.
Farmacia Caridad Victory Shopping, Carr. 167 Km 2.8, 787-740-4000. Counter: Mon–Fri 7 a.m.–9 p.m., Sat 8 a.m.–9 p.m., Sun 9 a.m.–8 p.m.
Farmacia Caridad Flamboyán Gardens, 787-785-0411. Counter: Mon–Fri 7 a.m.–9 p.m., Sat 9 a.m.–8 p.m., Sun 10 a.m.–6 p.m.
Cataño: the ferry, Juana Matos and where to get care
Cataño has no hospital; residents use the Bayamón ERs, and the nearest Walgreens is on Ave Río Hondo. The town had 21,971 residents in 2024, 5.1% fewer than in 2020, per the Census Bureau.
The Cataño ferry, running since 1853, crosses the bay to Old San Juan in about five minutes; plenty of people commute on it, and a video visit works from either side of the water. Hurricane María destroyed or flooded an estimated 650 homes in Cataño, and about 80% of homes in Juana Matos were destroyed (per Wikipedia). Before each season, keep a written medication list; see medications and hurricanes.
Sick at night in Bayamón or Cataño
Bayamón is one of the few towns with a pharmacy counter open all night. After dark, work through it in this order:
- Is it an emergency? Chest pain, shortness of breath, stroke signs, or fever with bleeding: call 911. Bayamón Medical Center sees adults 24 hours.
- A very sick child? Puerto Rico Children's Hospital at PR-2 Km 11.7 is open around the clock. A parent or authorized representative must stay with the child throughout. For anything that is not an emergency, the doctor sees children of all ages by video; see video visits for children.
- Need a prescription filled tonight? The counter at Walgreens, 4699 RR 5, is open all night except 1:30–2 a.m. From Cataño, the Ave Río Hondo counter closes at 10 p.m. on weekdays and 6 p.m. on weekends.
- Can it wait until morning? Request a visit online 24/7 — we confirm your time by email or text. If the doctor prescribes something, we send your prescription to your pharmacy.
A doctor in Bayamón by video: urgent and primary care for all ages
For anything that is not an emergency, we offer urgent care by video from home in Bayamón or Cataño: flu, sore throat, UTI symptoms, allergies, rashes or a fever without warning signs. We also follow up high blood pressure, type 2 diabetes or cholesterol. Dr. Diana Nieves Castro is a general practice physician with several years of emergency-department experience, and she sees adults and children of all ages, in English or Spanish.
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. Patients under 21 have a parent or legal guardian on the video, showing ID.
We send you a secure video link that works on your phone, tablet or computer. We provide telehealth in Puerto Rico with no office in Bayamón, so the visit happens wherever you are, as long as you are physically in Puerto Rico.
What it costs: three prices, no membership
You pay by card through secure checkout; you are charged when you request the visit, with a full refund if the visit can't happen. The same price for every age:
- Doctor visit, US$79: a new problem, urgent care (non-emergencies), primary and chronic care, children and visitors. A doctor's note is included if you need one.
- Follow-up visit, US$49: a refill of a medicine you already take (non-controlled), or a review of your lab results if you are an existing patient.
- School and work forms, US$35: school, university or job forms.
- If a US$49 or US$35 visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference. Full details on our pricing page.
Dengue: Bayamón has the third-most cases in 2026
The Puerto Rico Department of Health's weekly report for week 37 (published September 23, 2026) counts 78 dengue cases in Bayamón in weeks 1–37 (43.1 per 100,000), the third-highest count on the island. Cataño reported 14, but with its smaller population its rate is even higher, 63.7 per 100,000. The Bayamón health region totals 171, and one of the island's four dengue-associated deaths this year was in that region: a 43-year-old man, in March, with serotype DENV-3. The warning signs are in our dengue guide.
Addresses, phone numbers and hours on this page were last verified on 2026-09-30.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Is there a 24-hour pharmacy in Bayamón?
Where is the nearest ER to Cataño?
Can a doctor see me at home in Bayamón?
How much is a doctor visit without insurance in Bayamón?
Can I get a prescription online and pick it up in Bayamón?
Is the former HIMA Bayamón ER still open?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-02
Sources (14)
- Bayamón Medical Center (opens in a new tab) (accessed 2026-09-30)
- Puerto Rico Children's Hospital (opens in a new tab) (accessed 2026-09-30)
- Auxilio San Pablo (opens in a new tab) (accessed 2026-09-30)
- Doctors' Center Hospital Bayamón (location record) (opens in a new tab) (accessed 2026-09-30)
- CMS: Hospital General Information (emergency services yes/no) (opens in a new tab) (accessed 2026-09-30)
- Walgreens, 4699 RR 5: store and pharmacy hours (opens in a new tab) (accessed 2026-09-30)
- Walgreens, 70 Ave Río Hondo: store and pharmacy hours (opens in a new tab) (accessed 2026-09-30)
- Walgreens: 24-hour stores near Bayamón (opens in a new tab) (accessed 2026-09-30)
- Walgreens: pharmacies near Cataño (opens in a new tab) (accessed 2026-09-30)
- Farmacias Caridad: store locator (floor and pharmacy hours) (opens in a new tab) (accessed 2026-09-30)
- PR Department of Health: arboviral surveillance, week 37 of 2026 (Spanish) (opens in a new tab) (accessed 2026-09-30)
- U.S. Census Bureau: municipio population estimates, 2020–2024 (opens in a new tab) (accessed 2026-09-30)
- Wikipedia: Cataño, Puerto Rico (María and the ferry; secondary source) (opens in a new tab) (accessed 2026-09-30)
- CMS: good faith estimates for uninsured and self-pay patients (opens in a new tab) (accessed 2026-09-30)