See a Doctor in San Juan by Video: Río Piedras, Hato Rey, Cupey

This page is for San Juan's residential barrios. Hato Rey had 41,881 residents and Cupey 32,833 at the 2020 Census; the whole municipio had 332,454 in 2024, and 26.8% are 65 or older. Plenty of households here get around without a car for every errand: the Tren Urbano stops at Hato Rey (the Golden Mile), Universidad (UPR Río Piedras), Río Piedras, Cupey and Centro Médico, the station for the Centro Médico complex and the UPR Medical Sciences Campus.

If you live in Santurce or Miramar, your page is Santurce and Miramar; on the Caparra and PR-2 side, Guaynabo; to the east, Carolina; and to the southeast, past Cupey, Trujillo Alto.

Federal data still shows an ER at the Hospital Municipal de San Juan in Monacillos, but El Nuevo Día reported in 2017 that it closed after Hurricane Irma, and we found no report of it reopening, so we leave it off. Primera Hora reported in 2025 that Hospital del Maestro owed US$11.8 million for electricity and US$870,000 for water; CMS still lists its ER, but phone first.

Centro Médico is for a serious crash, a heart attack or a critical case. It is not for a UTI: in 2018 one patient waited 24 hours in its ER (El Nuevo Día), and in 2023 it opened US$4 million of new waiting rooms to end corridor waits (Primera Hora).

We could not verify, from a primary source, any urgent care center or CDT in Río Piedras, Hato Rey or Cupey with published hours, so we list none; the municipio runs CDTs, but we could not confirm which are open or when. Doctors' Center Barrazas in Carolina is an urgent care with verified hours, and it closes at 9 p.m. At night, the verified options are the hospital ERs above; for anything that is not an emergency, we offer virtual urgent care (below).

At night the gap in these neighborhoods is usually an open pharmacy counter, not an ER. Work through it in this order:

For anything that is not an emergency, we offer video urgent care in Puerto Rico from home: flu or a cold, a sore throat, UTI symptoms, diarrhea, allergies or a rash. We also provide primary care and follow up high blood pressure, type 2 diabetes or cholesterol; see chronic care. Dr. Diana Nieves Castro is a general practice physician with several years of emergency-department experience, and she sees adults and children of all ages, in English or Spanish.

We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. Patients under 21 have a parent or legal guardian on the video, showing ID.

We send you a secure video link that works on your phone, tablet or computer. We provide telehealth in Puerto Rico with no office in San Juan, so you skip the drive or the Tren Urbano ride, as long as you are physically in Puerto Rico.

You pay by card through secure checkout; you are charged when you request the visit, with a full refund if the visit can't happen. The same price for every age:

The Puerto Rico Department of Health's weekly report for week 37 (published September 23, 2026) counts 41 dengue cases in the San Juan municipio in weeks 1–37, about 12.3 per 100,000 residents, and 97 in the San Juan health region. One of the island's four dengue-associated deaths this year was in that region: a 90-year-old woman, in February. In older adults, fever with vomiting, belly pain or bleeding means the ER; see our dengue guide.

Addresses, phone numbers and hours on this page were last verified on 2026-09-30.