Conditions
Osteoarthritis: symptoms, pain relief and a video doctor visit
Osteoarthritis is wear of the cartilage in your joints and the most common form of arthritis: it causes pain when you use the joint and stiffness that lasts under 30 minutes when you get up. It is treated with exercise, weight management and carefully used pain medicines. We see you by video: the doctor evaluates, diagnoses and builds your plan.
Is it an emergency? Call 911.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- A hot, red, very swollen joint with fever
- A fall or blow with a deformed joint, or you cannot put weight on the leg
- Vomiting blood or material like coffee grounds, or black stools, while taking anti-inflammatories
- Chest pain, shortness of breath, or sudden weakness or trouble speaking
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At a glance
Osteoarthritis
Common symptoms
- Joint pain when you use the joint or put weight on it
- Stiffness when you get up or after sitting still, lasting under 30 minutes
- Swelling of the joint
- Less movement: stairs or getting up from a chair get harder
- A grinding or scraping noise in the knee when you move it
- In advanced cases, pain at rest or at night
- Other names
- Degenerative joint disease · Wear-and-tear arthritis · OA
- Treatment
- Therapeutic exercise and weight management; a topical anti-inflammatory and, if needed, an oral one at the lowest dose
- Possible complication
- Loss of movement and difficulty with daily tasks
On this page(9)
What is osteoarthritis?
Osteoarthritis is a joint disease in which the tissues of the joint break down over time. It is the most common form of arthritis, and many people simply call it "arthritis" or "wear and tear" of the joints.
It mostly affects the hands, knees, hips, neck and lower back. The risk rises with age, extra weight, past joint injuries or surgery, jobs with repetitive kneeling, squatting or heavy lifting, and family history.
It is not the same as rheumatoid arthritis, an autoimmune disease that usually affects both hands or both wrists at once and causes morning stiffness that lasts more than an hour.
How we treat osteoarthritis by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks which joints hurt, since when, how long your morning stiffness lasts, what medicines you take and what conditions you have, and asks you to move the joint on camera.
The UK NICE guideline says osteoarthritis can be diagnosed clinically, without an X-ray, in people 45 or older with activity-related joint pain and morning stiffness of 30 minutes or less. If the doctor thinks you need an X-ray, a joint injection, physical therapy or a specialist, we refer you.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances, such as opioids or tramadol. Osteoarthritis is long-term: you can follow up with us through chronic care, and if you already take a pain medicine and just need it renewed, see prescription refills.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Request a visit online 24/7 — we confirm your time by email or text.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
Exercises, home care and, if appropriate, the doctor prescribes and we send your prescription to your pharmacy.
What the visit costs
A doctor visit costs US$79, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the lab, the pharmacy and any therapy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.
Osteoarthritis symptoms
The most common symptoms are:
- Joint pain when you use the joint or put weight on it
- Stiffness when you get up or after sitting still, lasting under 30 minutes
- Swelling of the joint
- Less movement: stairs or getting up from a chair get harder
- A grinding or scraping noise in the knee when you move it
- In advanced cases, pain at rest or at night
Osteoarthritis treatment, and when a test is ordered
Exercise comes first. NICE recommends therapeutic exercise for everyone with osteoarthritis (strengthening the muscles around the joint plus aerobic activity), and weight loss when needed. Pain may increase a little at first; with consistency, exercise reduces pain and improves movement. Walking, swimming and water exercise are good options.
Medicines, used carefully. NICE recommends a topical anti-inflammatory (a gel or cream applied to the skin) first for knee osteoarthritis, and considering one for other joints. If that is not enough, the doctor may consider an oral anti-inflammatory (an NSAID such as ibuprofen or naproxen) at the lowest dose for the shortest time. NSAIDs can cause stomach ulcers and bleeding, affect the kidneys and raise the risk of heart attack or stroke; check before using them if you have high blood pressure, heart or kidney disease, or past ulcers. That is why a gel is preferred first in older adults.
In dengue season: fever with joint pain can be dengue or chikungunya. Do not take ibuprofen or aspirin until dengue is ruled out; the CDC recommends acetaminophen. Read dengue warning signs.
Osteoarthritis or rheumatoid arthritis? If morning stiffness lasts more than an hour, or the same joints hurt and swell on both sides of your body (both hands, for example), the doctor gives you a lab order for a lab near you (for example rheumatoid factor, anti-CCP, sed rate and C-reactive protein) and, if needed, we refer you to rheumatology. Blood tests do not diagnose osteoarthritis, but they help rule out other causes.
If a single joint suddenly turns hot, red and swollen, it may be gout or an infection; get seen soon. If the pain is in your shoulder, see shoulder pain; if many joints hurt at once, see joint pain.
Home care for osteoarthritis
What you do every day matters as much as medicine:
- Move every day: walk, swim or exercise in water, without forcing the joint.
- Strengthen your leg muscles to protect your knees and hips.
- If you carry extra weight, losing some reduces the load on your knees, hips and feet.
- Use a cane in the hand opposite the sore leg if it helps you walk.
- Heat before exercise to loosen stiffness, and ice wrapped in a towel afterwards if the joint swells.
- Use over-the-counter pain relievers as the label directs; do not take more than 4 grams of acetaminophen a day.
When to go to the ER
For your safety, go to the emergency room or call 911 if you have any of these signs. See when to go to the ER.
- A hot, red, very swollen joint with fever (possible joint infection)
- A fall or blow with a deformed joint, or you cannot put weight on the leg
- Vomiting blood or material like coffee grounds, or black stools, while taking anti-inflammatories
- Chest pain, shortness of breath, or sudden weakness or trouble speaking
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Are osteoarthritis and arthritis the same thing?
Do I need an X-ray to know if I have osteoarthritis?
What helps osteoarthritis pain the most?
Can I get tramadol or another opioid for osteoarthritis?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (7)
- Osteoarthritis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Osteoarthritis (NIAMS, NIH) (opens in a new tab) (accessed 2026-10-02)
- Osteoarthritis: assessment and management, NG226 (NICE) (opens in a new tab) (accessed 2026-10-02)
- Rheumatoid arthritis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Ibuprofen: NSAID warnings (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Treatment of Dengue (CDC) (opens in a new tab) (accessed 2026-10-02)
- Symptoms of chikungunya (CDC) (opens in a new tab) (accessed 2026-10-02)
