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Conditions

Swimmer's ear (otitis externa): symptoms and treatment by video

Swimmer's ear, or otitis externa, is inflammation or infection of the ear canal that usually starts after swimming or bathing. It causes pain that gets worse when you pull on the ear, itching and drainage. In a video visit the doctor evaluates you and, if appropriate, prescribes ear drops and we send your prescription to your pharmacy. We see kids and adults.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • High fever with ear pain
  • Swelling, redness or pain behind the ear
  • Sudden hearing loss
  • Weakness on one side of the face
  • Diabetes or a weakened immune system with very severe ear pain

Warning signs: when to go to the ER

At a glance

Swimmer's ear

Common symptoms

  • Ear pain that gets worse when you pull or touch the outer ear
  • Itching inside the ear canal
  • Yellow, yellow-green, pus-like or foul-smelling drainage
  • Hearing loss or a blocked feeling in the ear
Other names
Otitis externa · Acute otitis externa
Treatment
Antibiotic ear drops, based on the medical evaluation
Possible complication
Malignant otitis externa in older adults or people with diabetes

What is swimmer's ear?

Swimmer's ear affects the ear canal, outside the eardrum. Water that stays in the ear, especially contaminated water, lets bacteria grow in the canal. Scratching or putting objects in the ear, cleaning earwax with cotton swabs, and skin conditions such as eczema or psoriasis also raise the risk.

In Puerto Rico people swim year-round, at beaches such as Isla Verde and Condado and in hotel and condo pools, so swimmer's ear is common among residents and visitors alike.

It is not the same as otitis media, an infection behind the eardrum that is common in children and often comes with a cold. Swimmer's ear hurts when you move the outer ear and usually starts after swimming. For ear pain in young kids, see ear pain in children.

Swimmer's ear? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we treat swimmer's ear by video

You see Dr. Diana Nieves Castro, MD, a general practice physician licensed to practice medicine in Puerto Rico (meet the doctor) with several years of emergency-department experience. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. Visits are in English or Spanish.

During the visit, the doctor:

  • Asks when the pain started, whether you swam at the beach or a pool, and whether you use cotton swabs or earbuds.
  • Guides you to show the outer ear and the opening of the canal on camera, in good light.
  • Asks you to gently press or pull the outer ear to see whether the pain gets worse, the classic sign of swimmer's ear.
  • Checks for fever, diabetes or other conditions that change the treatment.

If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We see adults and children of all ages, with clear prices and no membership, as part of our urgent care online. The service is run by The Health Initiative, a nonprofit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

How to book your visit in 3 steps

Here is how the video visit works:

  1. Request your visit.

    Request a visit online 24/7 — we confirm your time by email or text. Choose Doctor visit and pay by card at secure checkout. Book your visit.

  2. Get your link.

    We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.

  3. See the doctor.

    The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.

Price: a US$79 doctor visit, no membership

A doctor visit costs US$79, the same price for all ages, with no membership and no insurance needed. You are charged when you request the visit, and you get a full refund if the visit can't take place. A doctor's note after your visit is included at no extra charge. See all prices.

Video visit

Doctor visit

US$79

For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.

  • You’re charged when you request the visit.
  • Full refund if the visit can’t take place

Swimmer's ear symptoms

Symptoms usually start in the affected ear after swimming or bathing:

  • Ear pain that gets worse when you pull or touch the outer ear
  • Itching inside the ear canal
  • Yellow, yellow-green, pus-like or foul-smelling drainage
  • Hearing loss or a blocked feeling in the ear

Treatment, and when a test is ordered

The usual treatment is antibiotic ear drops, for as long as the doctor directs. Drops with a corticosteroid may be added to reduce swelling, along with pain relievers. If the infection spreads, antibiotics by mouth may be needed. The doctor chooses the treatment based on your evaluation.

Keep the ear dry while it heals. If the drainage does not improve with treatment, the doctor re-evaluates you and, if a test is needed, gives you a lab order for a lab near you.

Swimmer's ear or a middle ear infection?

Otitis externa (swimmer's ear) is inflammation or infection of the outer ear and ear canal: the pain gets worse when you pull on the outer ear, there may be drainage, and it usually follows swimming or using cotton swabs. Otitis media is an infection of the middle ear, behind the eardrum; it often starts shortly after a cold and brings pain, fever, a feeling of fullness and reduced hearing.

Sudden yellow or green drainage from the ear can mean the eardrum has ruptured: get checked soon. More about middle ear infections in ear pain in adults.

Prevention at the beach and pool

To lower your risk of swimmer's ear:

  • Dry your ears well after swimming: tilt your head to each side and dry the outer ear with a towel.
  • Use earplugs when swimming if you get swimmer's ear often.
  • Do not scratch your ear or put objects in it, including cotton swabs.
  • Check the National Weather Service San Juan beach forecast before you go; it includes rip current risk and the UV index.

If you have diabetes or are older

In older adults and people with type 2 diabetes, the infection can spread to the bone around the ear (malignant otitis externa), which needs hospital treatment. For your safety, if you have diabetes and your ear pain is very severe or getting worse fast, go to the emergency room.

When to go to the ER

For your safety, go to the emergency room or call 911 if you have any of these signs. See also when to go to the ER.

  • High fever with ear pain
  • Swelling, redness or pain behind the ear
  • Sudden hearing loss or weakness on one side of the face
  • Diabetes or a weakened immune system with very severe ear pain

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can you treat swimmer's ear by telehealth?

Yes. The doctor evaluates you by video: she asks about water exposure and symptoms, guides you to show the outer ear on camera and checks whether touching it makes the pain worse. If appropriate, she prescribes and we send your prescription to your pharmacy.

How do I know if I have swimmer's ear?

The typical sign is pain that gets worse when you pull or touch the outer ear, especially after swimming, with itching or drainage. The doctor confirms it from your history and what she sees during the visit.

Can I go back in the water with swimmer's ear?

Keeping the ear dry while the infection is treated is generally recommended. The doctor will tell you when you can swim again.

Do you treat swimmer's ear in children?

Yes, we see children of all ages. A parent or legal guardian stays on camera for the whole visit and shows photo ID.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02