Areas
Doctor in Santurce & Miramar: Which ER Takes Whom
If you need a doctor in Santurce or Miramar, know first that the Hospital Pavía Santurce ER is for adults and that we could not confirm the ER at San Jorge Children's Hospital; with a child, go to Ashford Presbyterian. No pharmacy counter in Santurce is open overnight. For something common, Dr. Diana Nieves Castro, MD, sees patients of any age by video while they are physically in Puerto Rico.
Is it an emergency? Call 911.
Video only
We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Chest pain, shortness of breath or stroke signs
- A child who is struggling to breathe, very listless or hard to wake
- Someone who has been drinking and is unresponsive, vomiting while asleep or struggling to breathe
- Confusion or fainting after time in the heat
Help lines
Santurce emergency rooms: which one for whom
Santurce has more than one hospital, and they do not all take everyone. None is affiliated with us. Before you set off:
Hospital Pavía Santurce: adults. Calle Prof. Augusto Rodríguez #1462, Parada 22, Santurce, PR 00910. Phone 787-641-1616. Its page advertises a 24-hour, 7-day adult ER, and the hospital is on Metro Pavia's adult 24/7 ER list but not on its pediatric ER list.
Doctors' Center Hospital San Juan: Calle San Rafael #1395, Santurce. The hospital advertises an ER, but the published phone numbers conflict (787-999-7620 on its site, 787-723-2950 in a directory), and its location page no longer shows contact details. Unconfirmed: call before you go.
San Jorge Children's Hospital (Ave. San Jorge): the cruise port's contact page gives its phone, 787-727-1000, but we could not confirm its ER. Do not rely on it without calling first.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | We do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
With a child, or if you prefer another hospital
The nearest confirmed pediatric ER is at Ashford Presbyterian, to the north at 1451 Ashford Ave (787-721-2160, ext. 1095–1098), which says it runs a 24-hour pediatric ER; details are on the Condado page. To the south in Hato Rey, Auxilio Mutuo (787-758-2000) lists adult ER extensions 2656 and 2696 and pediatric ER extensions 1312 and 1426; the Hato Rey, Río Piedras and Centro Médico ERs are on the San Juan residential page. If it is serious, call 911.
Is there a 24-hour pharmacy in Santurce? Roberto H Todd, Calle Loíza and Rexach
Santurce has a store open all night, but no pharmacy counter. Hours from each store's page on the Walgreens locator and from the Farmacias Caridad directory:
Walgreens, 700 Ave Roberto H Todd, PR 00907, 787-945-7710, by Miramar. Store: 6 a.m.–midnight. Pharmacy counter: Mon–Fri 8 a.m.–8 p.m., Sat 9 a.m.–6 p.m., Sun 10 a.m.–6 p.m.
Walgreens, 1963 Calle Loíza, PR 00911, 787-728-0033, on the east side. Store: 24 hours. Pharmacy counter: 9 a.m.–8 p.m. every day. More on the Ocean Park page.
Farmacia Caridad Santurce, 1901 Ave Rexach, PR 00915, 787-727-7770. Shop floor: daily 7 a.m.–10 p.m. Pharmacy counter: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 9 a.m.–5 p.m.
Nearest verified 24-hour pharmacy counter: Walgreens, 2505 Carr 841, Guaynabo, PR 00969, 787-287-0528, closed 1:30–2 a.m.
Walgreens counters close 1:30–2 p.m. daily for a meal break. Hours change: call before you go.
Sick at night in Santurce: what to do after 8 p.m.
Santurce's last pharmacy counters close at 8 p.m., and we could not verify any urgent care clinic or CDT in Santurce or Miramar. Work through it in this order:
- Is it an emergency? Chest pain, trouble breathing, stroke signs, or someone who drank too much and is unresponsive, vomiting while asleep or breathing oddly: call 911. Pavía Santurce sees adults 24 hours.
- Is it a child? Go to Ashford Presbyterian in Condado, which runs a 24-hour pediatric ER. Do not take a child to Pavía Santurce.
- Need a prescription filled tonight? After 8 p.m., the nearest open counter is Walgreens, 2505 Carr 841, Guaynabo.
- Need something over the counter? The Calle Loíza store is open 24 hours, the Roberto H Todd store until midnight, and the Caridad shop floor on Rexach until 10 p.m.
- Can it wait until morning? Request a visit online 24/7 — we confirm your time by email or text. If the doctor prescribes something, we send your prescription to your pharmacy; the Caridad counter on Rexach opens at 7 a.m. on weekdays.
La Placita, Calle Loíza, Ponce de León and the Convention Center
La Placita (Santurce's market square, founded 1910) is a produce market by day and one of San Juan's busiest nightlife districts. Calle Loíza is another of the neighborhood's cultural hot spots, and Ponce de León Avenue began in 1810 as a military road between San Juan and Río Piedras. Miramar is an affluent district built up in the early 20th century, and the Convention Center is in Isla Grande (Wikipedia, a secondary source).
A hot night of drinks and crowds at La Placita brings the usual: dehydration, falls, cuts, an upset stomach the next day. A mild next-day complaint is something the doctor can assess by video; confusion, a head injury, or someone who won't wake properly means 911.
Ashford Presbyterian describes itself as the designated emergency hospital for the Convention Center and metro-area hotels. If someone collapses or has chest pain during an event, alert venue staff and call 911. If your employer needs proof of a visit, the doctor gives you a doctor's note after your visit, at no extra charge.
A doctor in Santurce by video: urgent and primary care for all ages
Santurce and Miramar are not just hotels: many residents have lived here for years and need follow-up care. For anything that is not an emergency, we offer urgent care by video: flu, sore throat, UTI symptoms, allergies and rashes. We also follow up high blood pressure, type 2 diabetes or cholesterol; see chronic care follow-up. Dr. Diana Nieves Castro is a general practice physician with several years of emergency-department experience, and she sees adults and children of all ages, in English or Spanish.
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. Patients under 21 have a parent or legal guardian on the video, showing ID.
We send you a secure video link that works on your phone, tablet or computer. We provide telehealth in Puerto Rico with no office in Santurce, so the visit happens wherever you are, as long as you are physically in Puerto Rico.
What it costs: three prices, no membership
You pay by card through secure checkout; you are charged when you request the visit, with a full refund if the visit can't happen. The same price for every age:
- Doctor visit, US$79: a new problem, urgent care (non-emergencies), primary and chronic care, children and visitors. A doctor's note is included if you need one.
- Follow-up visit, US$49: a refill of a medicine you already take (non-controlled), or a review of your lab results if you are an existing patient.
- School and work forms, US$35: school, university or job forms.
- If a US$49 or US$35 visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference. Full details on our pricing page.
City heat and rooftop mosquitoes
Walking Santurce at midday is heat exposure too: the CDC lists cramps, heavy sweating, dizziness, headache, weakness and nausea as possible heat-illness signs. Standing water on patios and flat roofs breeds the dengue mosquito. The Puerto Rico Department of Health weekly report (week 37, published September 23, 2026) counts 41 dengue cases in San Juan municipality, which includes Santurce, in weeks 1–37 of 2026. See dengue in Puerto Rico.
Addresses, phone numbers and hours on this page were last verified on 2026-09-30.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Is there a 24-hour pharmacy in Santurce?
Where is the nearest ER in Santurce, and which one sees children?
Can a doctor see me at my home or hotel in Santurce?
How much is a doctor visit without insurance in Santurce?
Can I get a prescription online in Santurce?
I'm at a convention in Miramar and got sick. What should I do?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-02
Sources (17)
- Hospital Pavía Santurce: emergency room (Spanish) (opens in a new tab) (accessed 2026-09-30)
- Metro Pavia: adult 24/7 emergency rooms (Spanish) (opens in a new tab) (accessed 2026-09-30)
- Metro Pavia: pediatric emergency rooms (Spanish) (opens in a new tab) (accessed 2026-09-30)
- Doctors' Center Hospital San Juan: location (opens in a new tab) (accessed 2026-09-30)
- Doctors' Center Hospital San Juan (hospital directory; different phone) (opens in a new tab) (accessed 2026-09-30)
- San Juan Cruise Port: contacts (San Jorge Hospital phone) (opens in a new tab) (accessed 2026-09-30)
- Ashford Presbyterian: emergency department (opens in a new tab) (accessed 2026-09-30)
- Hospital Auxilio Mutuo: directory (opens in a new tab) (accessed 2026-09-30)
- Walgreens, 700 Ave Roberto H Todd: store and pharmacy hours (opens in a new tab) (accessed 2026-09-30)
- Walgreens, 1963 Calle Loíza: store and pharmacy hours (opens in a new tab) (accessed 2026-09-30)
- Walgreens: 24-hour pharmacy counters near San Juan (opens in a new tab) (accessed 2026-09-30)
- Farmacias Caridad: store locator (Santurce floor and pharmacy hours) (opens in a new tab) (accessed 2026-09-30)
- Wikipedia: Santurce (Puerto Rico) (secondary source) (opens in a new tab) (accessed 2026-09-30)
- Wikipedia: La Placita de Santurce (secondary source) (opens in a new tab) (accessed 2026-09-30)
- PR Department of Health: arboviral surveillance, week 37 of 2026 (Spanish) (opens in a new tab) (accessed 2026-09-30)
- CDC: heat-related illness (opens in a new tab) (accessed 2026-09-30)
- CMS: good faith estimates for uninsured and self-pay patients (opens in a new tab) (accessed 2026-09-30)
