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Doctor in Santurce & Miramar: Which ER Takes Whom

If you need a doctor in Santurce or Miramar, know first that the Hospital Pavía Santurce ER is for adults and that we could not confirm the ER at San Jorge Children's Hospital; with a child, go to Ashford Presbyterian. No pharmacy counter in Santurce is open overnight. For something common, Dr. Diana Nieves Castro, MD, sees patients of any age by video while they are physically in Puerto Rico.

Santurce and Miramar, San Juan, Puerto RicoUS$79Doctor visit
Can we help by telehealth?SometimesIt depends on the evaluation.

Video only

We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Chest pain, shortness of breath or stroke signs
  • A child who is struggling to breathe, very listless or hard to wake
  • Someone who has been drinking and is unresponsive, vomiting while asleep or struggling to breathe
  • Confusion or fainting after time in the heat

Warning signs: when to go to the ER

On this page (8)

Santurce emergency rooms: which one for whom

Santurce has more than one hospital, and they do not all take everyone. None is affiliated with us. Before you set off:

  • Hospital Pavía Santurce: adults. Calle Prof. Augusto Rodríguez #1462, Parada 22, Santurce, PR 00910. Phone 787-641-1616. Its page advertises a 24-hour, 7-day adult ER, and the hospital is on Metro Pavia's adult 24/7 ER list but not on its pediatric ER list.

  • Doctors' Center Hospital San Juan: Calle San Rafael #1395, Santurce. The hospital advertises an ER, but the published phone numbers conflict (787-999-7620 on its site, 787-723-2950 in a directory), and its location page no longer shows contact details. Unconfirmed: call before you go.

  • San Jorge Children's Hospital (Ave. San Jorge): the cruise port's contact page gives its phone, 787-727-1000, but we could not confirm its ER. Do not rely on it without calling first.

Before you leave home

Why a video visit

For anything that isn’t an emergency, compare what each option takes.

Why a video visit
ComparisonVideo visitEmergency roomCDT or doctor’s office
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.Drive and find parking.
Waiting roomSkip the waiting room: join from wherever you are in Puerto Rico.Yes, a waiting room.Yes, a waiting room.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2An in-person visit takes about 2 hours on average, including travel.3
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.Depends on your insurance and on what is done.
LanguageSpanish or English, with the same doctor.Depends on the place.Depends on the place.
PrescriptionsIf appropriate, the doctor prescribes and we send your prescription to your pharmacy.Yes, if needed.Yes, if needed.
When to go in personIf the doctor needs to examine you in person or run a test, she tells you and guides you.In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911.If you need stitches, an X-ray or a test on the spot.

For problems that are not emergencies. In an emergency, call 911.

With a child, or if you prefer another hospital

The nearest confirmed pediatric ER is at Ashford Presbyterian, to the north at 1451 Ashford Ave (787-721-2160, ext. 1095–1098), which says it runs a 24-hour pediatric ER; details are on the Condado page. To the south in Hato Rey, Auxilio Mutuo (787-758-2000) lists adult ER extensions 2656 and 2696 and pediatric ER extensions 1312 and 1426; the Hato Rey, Río Piedras and Centro Médico ERs are on the San Juan residential page. If it is serious, call 911.

Is there a 24-hour pharmacy in Santurce? Roberto H Todd, Calle Loíza and Rexach

Santurce has a store open all night, but no pharmacy counter. Hours from each store's page on the Walgreens locator and from the Farmacias Caridad directory:

  • Walgreens, 700 Ave Roberto H Todd, PR 00907, 787-945-7710, by Miramar. Store: 6 a.m.–midnight. Pharmacy counter: Mon–Fri 8 a.m.–8 p.m., Sat 9 a.m.–6 p.m., Sun 10 a.m.–6 p.m.

  • Walgreens, 1963 Calle Loíza, PR 00911, 787-728-0033, on the east side. Store: 24 hours. Pharmacy counter: 9 a.m.–8 p.m. every day. More on the Ocean Park page.

  • Farmacia Caridad Santurce, 1901 Ave Rexach, PR 00915, 787-727-7770. Shop floor: daily 7 a.m.–10 p.m. Pharmacy counter: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 9 a.m.–5 p.m.

  • Nearest verified 24-hour pharmacy counter: Walgreens, 2505 Carr 841, Guaynabo, PR 00969, 787-287-0528, closed 1:30–2 a.m.

Walgreens counters close 1:30–2 p.m. daily for a meal break. Hours change: call before you go.

Sick at night in Santurce: what to do after 8 p.m.

Santurce's last pharmacy counters close at 8 p.m., and we could not verify any urgent care clinic or CDT in Santurce or Miramar. Work through it in this order:

  1. Is it an emergency? Chest pain, trouble breathing, stroke signs, or someone who drank too much and is unresponsive, vomiting while asleep or breathing oddly: call 911. Pavía Santurce sees adults 24 hours.
  2. Is it a child? Go to Ashford Presbyterian in Condado, which runs a 24-hour pediatric ER. Do not take a child to Pavía Santurce.
  3. Need a prescription filled tonight? After 8 p.m., the nearest open counter is Walgreens, 2505 Carr 841, Guaynabo.
  4. Need something over the counter? The Calle Loíza store is open 24 hours, the Roberto H Todd store until midnight, and the Caridad shop floor on Rexach until 10 p.m.
  5. Can it wait until morning? Request a visit online 24/7 — we confirm your time by email or text. If the doctor prescribes something, we send your prescription to your pharmacy; the Caridad counter on Rexach opens at 7 a.m. on weekdays.

La Placita, Calle Loíza, Ponce de León and the Convention Center

La Placita (Santurce's market square, founded 1910) is a produce market by day and one of San Juan's busiest nightlife districts. Calle Loíza is another of the neighborhood's cultural hot spots, and Ponce de León Avenue began in 1810 as a military road between San Juan and Río Piedras. Miramar is an affluent district built up in the early 20th century, and the Convention Center is in Isla Grande (Wikipedia, a secondary source).

A hot night of drinks and crowds at La Placita brings the usual: dehydration, falls, cuts, an upset stomach the next day. A mild next-day complaint is something the doctor can assess by video; confusion, a head injury, or someone who won't wake properly means 911.

Ashford Presbyterian describes itself as the designated emergency hospital for the Convention Center and metro-area hotels. If someone collapses or has chest pain during an event, alert venue staff and call 911. If your employer needs proof of a visit, the doctor gives you a doctor's note after your visit, at no extra charge.

A doctor in Santurce by video: urgent and primary care for all ages

Santurce and Miramar are not just hotels: many residents have lived here for years and need follow-up care. For anything that is not an emergency, we offer urgent care by video: flu, sore throat, UTI symptoms, allergies and rashes. We also follow up high blood pressure, type 2 diabetes or cholesterol; see chronic care follow-up. Dr. Diana Nieves Castro is a general practice physician with several years of emergency-department experience, and she sees adults and children of all ages, in English or Spanish.

We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. Patients under 21 have a parent or legal guardian on the video, showing ID.

We send you a secure video link that works on your phone, tablet or computer. We provide telehealth in Puerto Rico with no office in Santurce, so the visit happens wherever you are, as long as you are physically in Puerto Rico.

What it costs: three prices, no membership

You pay by card through secure checkout; you are charged when you request the visit, with a full refund if the visit can't happen. The same price for every age:

  • Doctor visit, US$79: a new problem, urgent care (non-emergencies), primary and chronic care, children and visitors. A doctor's note is included if you need one.
  • Follow-up visit, US$49: a refill of a medicine you already take (non-controlled), or a review of your lab results if you are an existing patient.
  • School and work forms, US$35: school, university or job forms.
  • If a US$49 or US$35 visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference. Full details on our pricing page.

City heat and rooftop mosquitoes

Walking Santurce at midday is heat exposure too: the CDC lists cramps, heavy sweating, dizziness, headache, weakness and nausea as possible heat-illness signs. Standing water on patios and flat roofs breeds the dengue mosquito. The Puerto Rico Department of Health weekly report (week 37, published September 23, 2026) counts 41 dengue cases in San Juan municipality, which includes Santurce, in weeks 1–37 of 2026. See dengue in Puerto Rico.

Addresses, phone numbers and hours on this page were last verified on 2026-09-30.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Is there a 24-hour pharmacy in Santurce?

There is a 24-hour store, the Calle Loíza Walgreens, but its pharmacy counter runs 9 a.m.–8 p.m. The Roberto H Todd counter also closes at 8 p.m. on weekdays. The nearest verified 24-hour counter is Walgreens, 2505 Carr 841, Guaynabo (787-287-0528), closed 1:30–2 a.m.

Where is the nearest ER in Santurce, and which one sees children?

For adults, Hospital Pavía Santurce on Calle Prof. Augusto Rodríguez (787-641-1616) is open 24 hours. We could not confirm a pediatric ER inside Santurce; the nearest confirmed one is Ashford Presbyterian in Condado. If someone is struggling to breathe, call 911.

Can a doctor see me at my home or hotel in Santurce?

Yes, by video. We are a telehealth service with no local office: the doctor sees you on a video call, whether you live here or are at a convention, as long as you are physically in Puerto Rico. She sees adults and children of all ages and offers virtual urgent care for anything that is not an emergency. If you need a hands-on exam, go to one of the ERs on this page.

How much is a doctor visit without insurance in Santurce?

Each provider sets its own price. We have three prices and no membership: a doctor visit is US$79, a follow-up visit US$49 (for example, a refill of a medicine you already take) and school and work forms US$35. You are charged when you request the visit, with an itemized receipt (superbill) on request. We do not bill insurance. Before paying without insurance elsewhere, ask for a good faith estimate; community health centers charge by income.

Can I get a prescription online in Santurce?

Yes. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. Whether you get one depends on what the doctor finds on the video visit. Plan around counter hours: in Santurce the last one closes at 8 p.m.

I'm at a convention in Miramar and got sick. What should I do?

If it is an emergency, alert venue staff and call 911. If it is something common, request a video visit from your hotel between sessions; the doctor sees you while you are in Puerto Rico. If your employer needs proof, the doctor gives you a note after the visit, included in the price.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-09-30 · Updated: 2026-10-02